Vodafone Egypt- Customer Care Advisor

Vodafone | Cairo | EG

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Acts as a first point of contact with Customers to support in any inquiries. Manage large amounts of inbound and outbound calls in a timely manner....

Job Description

We are looking for graduates to kick start their career as ‘Customer Care Advisors’ at Vodafone Egypt by learning from the best in the field and the # 1 Telecommunications operator in Egypt.

You will be starting off as Vodafone staff since day one with all the special benefits that come with it, also you will get the right exposure and experience needed for you to grow professionally and develop your career path.

Apply now and join what is more than just a job!

Location: Cairo- Zahraa El Maadi

Job Responsibilities
  • Acts as a first point of contact with Customers to support in any inquiries
  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication “scripts” when handling different topics
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Frequently attend educational seminars to improve knowledge and performance level Meet personal/team qualitative and quantitative targets
Qualifications
  • Good Communication Skills
  • Excellent Command of the English language
  • Strong Commitment and Dedication
  • Age: Maximum 30 years
  • Only graduated with Bachelor Degree
  • Accounts to be hired: Consumer, Corporate Account and Internet Call Center (Technical Account)
It is also a Plus if you have:
  • Previous Experience in Customer Care
  • Previous Experience in Mobile Internet and/ or ADSL support.
  • CCNA certification

Information :

  • Company : Vodafone
  • Position : Vodafone Egypt- Customer Care Advisor
  • Location : Cairo
  • Country : EG

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Vodafone Egypt- Customer Care Advisor job info - Vodafone Cairo above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Vodafone Egypt- Customer Care Advisor job info - Vodafone Cairo in 15-06-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.

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Post Date : 15-06-2024