Program Manager - CX SVP Transformation & AI Lead - Products and Marketing

Votre rôle A Strategic Value Proposition (SVP) is a critical growth area for Orange Business where we can significantly accelerate enterprises digital transformation programs. We begin with building a Digital Infrastructure, which serving as the foundation, empowering customer transformations across the digital landscape. Then we focus on the core needs of modern business: Employee Experience, Customer Experience, and Operational Experience. Our 4 Strategic Value Propositions (SVPs) are all powered by data, differentiated by trust and infused with our sustainability ambition.

Our SVPs are more than strategies. Theyre our promise to deliver exceptional value to our customers and stay ahead of the curve. SVPs give input to our product strategy, where we aim at simplification and at aligning it around SVPs. SVPs also look at our go to market and tackle gaps or issues that slow down the business in their remit

CX Transformation & AI lead roles and responsibilities : (function manager Jean-Francois Colin)

• Help put in place and run the SAFe (agile) governance at Enterprise Strategic Theme (EST) level.
  • ESTs are the agile governance level below enterprise strategy. Its where arbitration is made between key projects on a strategic goal of the company (for instance on investment). There is 1 EST for CX.
  • EST business owners need to monitor the progress towards achievement of the key results of their EST, and do so by getting together on a regular basis, looking at progress of key projects and making decisions if required. The role will put this in place (its brand new).
  • Crucially, the investment budget each year is now prepared per EST. The role will support this effort.
• Tech innovation: work closely with Orange Innovation to set up their priorities, shape our innovation strategy in CX
• Market Intelligence: In collaboration with the Strategic Marketing teams and other experts, put in place market intelligence content to inform the CX communities of important market trends, innovations, etc.
• AI for CX coordination: as AI is becoming part and parcel of most of our products and services, contribute to the continuous alignment of all parties involved in deliver the CX value propositions (e.g. Business Lines, Sales) to know who sells what, who develops what, and avoid competing offers, unclear value propositions, lack of skills, etc.
• NewCo for EX/CX coordination: in collaboration with CX and EX SVP leaders, work closely with NewCo program teams to deliver EX/CX value propositions (program reinventing Orange Business IT to be digital-first and more agile)
• CX Stream project management: Lead with the CX SVP leader the different CX project transformation - transversal approach with different entities (Marketing, sales account management and Business Management, Consulting, operation, ...)

Votre profil

• Minimum 10 years experience in IT/Telecommunication, Project management including marketing (either B2B or B2C) and/or B2B sales domains
• proficient in French and English to work in an international environment
• Master degree or equivalent in Marketing, Management or Business Development with IT knowledge
• well organized, structured and have a strong ability to work cross functionally
• autonomous
• analytical; curious ; techno friendly
• drive things forward and have the ability to federate
• thrive in a constantly evolving environment
• Committed and energetic, you enjoy teamwork and know how to build consensus
• strong interest in using/practice agile methodologies

Le plus de loffre

Orange Business supports companies and organization through their digital transformation. With 28,500 employees worldwide, the company combines global presence with a local approach to design new business models with its clients and unlock their full potential. Orange Business creates a posting impact both for its businesses and for the world around them in coherence with Orange ambition to be exemplary in social and environmental engagement.

Within Orange Business, Products and Marketing is responsible for developing a range of innovative and responsible products and services in line with that ambition, creating value for our customers and for Orange Business, increasing customer satisfaction and contributing to the digital needs of our customers. Our mission is to “Inspire customers through world-class products and services, and be recognized for simplified digital experiences, agility and scale”.

Entité

Products and Marketing

Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business

Contrat CDI