IT Support Specialist

Maven Staffing | مصر | EG

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This role is pivotal in enhancing our client management processes and technical operations. The ideal candidate will be responsible for onboarding new clients…...

We are seeking an IT Support Specialist to join our team. This role is pivotal in enhancing our client management processes and technical operations. The ideal candidate will be responsible for onboarding new clients onto our management platforms, deploying tools, and ensuring the smooth operation of our storage facility management software, with a focus on StorEdge and SiteLink. This position requires a strong technical background, excellent communication skills, and a commitment to delivering exceptional support to our clients.

Responsibilities:
  • Onboarding new clients onto our company management platforms, ensuring a seamless integration process.
  • Deploying new company tools and standard configurations to existing clients, with a focus on StorEdge and SiteLink.
  • Supporting managed teams in completing projects by performing assigned tasks and troubleshooting any IT-related issues.
  • Engaging clients remotely via phone and email during the initial onboarding phase, providing guidance and support through the setup process.
  • Understanding the impact and challenges associated with the deployment of all tools, proactively identifying potential problems to prevent performance issues and downtime.
  • Creating standardized client documentation outlining procedures, troubleshooting tips, and usage guidelines for our company’s services.
  • Maintaining a typical work distribution of 60% client onboarding, 30% project tasks, 5% internal meetings and project updates, and 5% ongoing training.
Requirements:
  • Proven experience in IT support, preferably within the self-storage industry or similar fields.
  • Strong technical proficiency with storage facility management software, particularly StorEdge and SiteLink.
  • Excellent communication skills, capable of effectively engaging clients remotely.
  • Ability to identify, troubleshoot, and resolve IT issues promptly.
  • Commitment to ongoing professional development and training in relevant IT tools and services.
Desired Achievements:
  • Achieve a streamlined and highly efficient process for client onboarding within the first six months.
  • Successfully manage and resolve IT issues, resulting in a measurable decrease in system downtime and client complaints.
  • Continuously expand knowledge of industry-specific management platforms like StorEdge and SiteLink, becoming a go-to expert within the company.
Benefits:
  • Hourly rate ranges from $7 to $9, depending on experience.
  • Opportunities for career advancement.
  • Dynamic and collaborative work environment.
  • Remote work option available.
  • Supportive team culture focused on success and growth.

Information :

  • Company : Maven Staffing
  • Position : IT Support Specialist
  • Location : مصر
  • Country : EG

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the IT Support Specialist job info - Maven Staffing مصر above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies IT Support Specialist job info - Maven Staffing مصر in 26-04-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.

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Post Date : 26-04-2024

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