CX Segments Product Owner
Welcome to the Latest Job Vacancies Site 2024 and at this time we would like to inform you of the Latest Job Vacancies from the Vodafone with the position of CX Segments Product Owner - Vodafone which was opened this.
If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information CX Segments Product Owner - Vodafone below matches your qualifications. Good Luck: D
Strategy & Roadmap: Responsible for building CX annual marketing strategy as well as creating the roadmap of innovative customer-centric activities....
- Strategy & Roadmap: Responsible for building CX annual marketing strategy as well as creating the roadmap of innovative customer-centric activities.
- Ideal Journey Mapping: Create Current-State Journey Maps to identify pain points and design accordingly Ideal Future-State Journey Maps by leading regular CX workshops with product owners, UX designers, customer facing front liners, etc…
- Ideal Product Design: Create ideal product design guidelines & disciplines for all company products to ensure intuitive and customer-centric experiences.
- Stakeholder management: Leading the CX Squad defining the product backlog, also closely working cross-functionally with Pricing & decision support teams on financials, Marcom team on GTMs & communication Strategy, Digital team on the best digital experience, etc...
- Data Analytics & Reporting: Collect, track, and analyze customer feedback and suggest improvements accordingly by measuring CX performance metrics such as NPS.
Core competencies, knowledge, and experience:
- A passion for being the voice of the customer and a proven track-record building user-centric solutions
- Very strong analytical & presentation skills where you are confident analysing data sets to create & present insights and define insights-based solutions.
- Very strong communication skills where you thrive working in cross-functional teams and you can communicate fluently with tech teams and are able to participate in technical discussions.
- Attention to detail.
- Creative & strategic thinking
Key accountabilities and decision ownership :
- Strategy & Roadmap: Responsible for building CX annual marketing strategy as well as creating the roadmap of innovative customer-centric activities.
- Ideal Journey Mapping: Create Current-State Journey Maps to identify pain points and design accordingly Ideal Future-State Journey Maps by leading regular CX workshops with product owners, UX designers, customer facing front liners, etc…
- Ideal Product Design: Create ideal product design guidelines & disciplines for all company products to ensure intuitive and customer-centric experiences.
- Stakeholder management: Leading the CX Squad defining the product backlog, also closely working cross-functionally with Pricing & decision support teams on financials, Marcom team on GTMs & communication Strategy, Digital team on the best digital experience, etc...
- Data Analytics & Reporting: Collect, track, and analyse customer feedback and suggest improvements accordingly by measuring CX performance metrics such as NPS.
Core competencies, knowledge, and experience:
- A passion for being the voice of the customer and a proven track-record building user-centric solutions
- Very strong analytical & presentation skills where you are confident analysing data sets to create & present insights and define insights-based solutions.
- Very strong communication skills where you thrive working in cross-functional teams and you can communicate fluently with tech teams and are able to participate in technical discussions.
- Attention to detail.
- Creative & strategic thinking
Must have technical / professional qualifications:
- 2+ years of experience as a CX Specialist, User Experience (UX) Designer, or similar role.
- Previous digital experience in start-ups is a plus
- 2+ years of experience as a product owner.
- Bachelor’s degree in Business or Engineering.
- Agile certification is a plus.
Information :
- Company : Vodafone
- Position : CX Segments Product Owner
- Location : Giza
- Country : EG
How to Submit an Application:
After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the CX Segments Product Owner job info - Vodafone Giza above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies CX Segments Product Owner job info - Vodafone Giza in 10-06-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.
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Post Date : 10-06-2024
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