Fixed NW Configuration & Support Tech Specialist

• 2nd Line Technical support for Data services and supporting relevant teams.
• Troubleshooting & problem analysis/solving for Data services and handling nodes, providing RCA and preventive actions.
• Handling emergencies related to Data services, to minimize customer experience within the

• Implementing all configuration changes on all relevant nodes, following operations guidelines.
• Acceptance and testing for new nodes & services implemented.
• Implementing S/W corrections/patches and upgrades for all relevant nodes & services.
• Interfacing and communicating with vendors, to track and follow up for the escalated problems.
• Ensuring Highest Quality of service delivered to customers.
• Applying relevant appropriate preventive actions to keep target network availability.
• Following agreed upon procedures and processes in all team activities.
• Building highest technical skills.
• Adequacy/compliance to company values

• Responsible of service support of the fixed data network as last level of escalation including international GW, Core Routers, Caching, Radius, aggregators and access DSLAMs.
• Responsible of service support of 3G, Enterprise & ADSL escalated customer cases.
• Responsible of planned activities triggered by support issues.
• Responsible of the projects triggered by support for future enhancement (HW offloading, Fixed Network Remote access).
• Maintaining up-to-date devices with the latest recommended software version.
• Performing software and hardware upgrade for core and aggregated network devices.
• Responsible of Troubleshooting Mobile Internet international link & Caching problems.
• Ensure adherence to SLA and procedures toward other departments.
• Maintaining network availability, MTTR and KPIs within agreed levels.
• Responsible for the efficient planning, budgeting of Fixed Data Network (Spare parts & vendor support contracts)
• Responsible of the vendor in tactical approaches, agree on compensations and proactive measures to guarantee our capability to meet agreed service level of customers.
• Applying security requirements to the network (scanning/upgrade/patching/hardening)

Education:

• B.Sc. Degree in communication / electronics engineering
• Work Experience: Minimum of 2 years; post qualification experience preferably in an ISP environment.
• BS in Electronics and Communication Engineering.
• 2 years’ experience in ISP or equivalent experience
• Excellent computer skills.
• CCNA, CCNP, CCNP-SP is a MUST.
• CCIE-SP is a plus.
• Python knowledge is a plus.

Personal skills:
Analytical and interpersonal skills are essential; together with an ability to communicate effectively at all levels.
Special requirements:
A good command of written and spoken English is required.