Teaching Operations Assistant

Teaching Operations Assistant

Date: 1 May 2024

Location: October, Middle East and North Africa, EG

Company: British Council

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.

We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people. Role Purpose To help the Operations team with administrative task that ensure the day-to-day running of the teaching centre.
To provide support to Teaching Centre staff in dealing with issues related to child protection.

Main opportunities/challenges for this role: Our courses for adults and children are increasingly managed through the use of technology with services like registration, online payment, attendance records, certificates and reports delivered through a cloud based platform (TCMS). The Teaching Centre Operations team are responsible for enabling the student’s learning experience through technology and face to face to face engagement. The role will suit someone comfortable with working with new technologies but also strong interpersonal skills to deal confidently with students, parents, teachers and other staff. As the teaching centers operate to customer demand, some evening work will be expected.
Main Accountabilities:
Customer support

• Receives and responds to enquiries from/to customers. Identifies where more complex issues require resolution by others and refers them on accordingly
• Recognises and understands the impact of incidents arising (e.g. child protection incidents; behaviour management issues; complaints, resourcing problems, logistical or technical difficulties) and proactively alerts the team leader to any issues of concern that are likely to impact service/project/task delivery or customer experience.
• Monitor movement of Young Learners students (ensuring they remain safe and on the premises) during classes and escalate issue to the academic team

Product and service support

• Delivers a range of administrative and customer services within agreed corporate procedures, to maximise quality, continuity and efficiency
• Provides logistical support to the organisation and delivery of teaching and registration as well as other internal and external activities/events, to ensure they run smoothly and efficiently. This includes setting up of classrooms as per British Council standards guidelines, rearranging furniture and layout with contracted staff
• Proactively communicates and liaises with others (internally and externally) to ensure effective coordination and delivery of events, services and activities
• Ensure all classroom IWBs are working properly by performing basic troubleshooting and escalating issues to IT Technician as required
• Report maintenance issues with premises and equipment to Business Operations team

General Administration

• Supervises administrative and logistical services
• Assisting in office administrative tasks such as, but not limited to, clerical work, filing, , scanning, archiving, updating documents and data bases
• Maintains accurate records as they relate to the work area
• Assist the Marketing Officer with maintaining records of promotional materials

Suppliers and Services

• Monitors and takes responsibility for small-scale resources/cash/stock, following established procedures and ensures that equipment and materials are available and ready to use when needed.
• To monitor cleanliness of the British Council building to ensure all classrooms and public areas are neat and tidy as per British Council standards, particularly at class change over and after hours support. Reports any issues with the service provider to Business Operations team
• Acts as the point of contact for all deliveries for the Teaching Centre

Managing self & others

• Plans and prioritises own work activities, responding to changing requirements to ensure effective delivery of responsibilities over a daily/weekly time horizon
• Tasks and coordinates external contractors/suppliers to complete time-limited, straightforward activities, within established procedures, in order to ensure efficient delivery of services. Monitors task completion to agreed quality and time standards.

Key Relationships: Internal

• Senior Teachers
• Teaching Centre Operations Manager and Co-ordinators
• Customer Services Team
• Teaching Operations Assistants
• Teachers
• Teaching Centre Child Protection lead

External

• Customers
• Parents/guardians of Young Learners
• Contracted service providers

About You (essential requirements for the role):

• B1 level English
• University Degree
• Minimum of 1 year of full time work experience

Desirable Requirements:

• Experience of working in an educational institution

Further Information

• Number of positions: 1
• Location: Egypt – 6th of October
• Deadline to receive applications: May 15, 2024
• Job grade: 2/J
• Contract type: Fixed Term Contract
• Gross Monthly Salary: 6,373 EGP

This role is open only for candidates who have the right to live and work in the job location.
Please note that all applications should be submitted in English only.
It is advisable to apply in advance to avoid any technical issues at the last moment
A connected and trusted UK in a more connected and trusted world.
Equality , Diversity, and Inclusion (EDI) Statement
The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.
The British Council is committed to safeguarding children, young people and adults who we work with.
We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.
Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.
If you have any problems with your application please email askhr@britishcouncil.org
Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.