IT Onsite Support Specialist

Responsibilities:

• Manage and oversee the implementation of information technology systems and equipment.
• Ensure that the technologies being used are functional, up-to-date, and cost-effective.
• Maintain end-user knowledge of current and emerging technological trends, issues, and
  solutions.
• Assisting with Networking administration tasks.
• Provide technical support for internal/external events such as annual meetings, Board
  meetings, training.
• Resolving all issues End Users have with their IT systems and software.
• Educating End Users about network security and best practices for computer usage.
• Design and generate reports as requested.
• Supporting the day-to-day operations of our computer network.
• Support End Users in Azure/O365 Environment.
• Monitor and manage user access to systems using Microsoft’s Intune.
• Utilize Microsoft SharePoint and Teams to develop solutions to optimize business processes.
• Take part in developing an inventory management system to track all company equipment.
• Support the customers using the voice solution which is present in the environment by
  troubleshooting the incidents facing them and involve the appropriate team when needed.
• Support End Users connecting to WI-FI by managing the WI-FI AP’s and WI-FI Access List.
• Deploy new assets such as computers, printers, and other IT-covered devices.
• Comply with company safety policies, procedures, and best practices.
• Available for other special projects with the direction of the Regional Director of IT, senior IT
  management.

Job Requirements :

• Bachelor’s degree in information technology, computer science, or related field.
• 1-3 years’ experience supporting an organization’s IT needs.
• MCSA or CCNA Certifications is a plus.
• Must have knowledge of Microsoft Office, Windows OS, Windows 10/11, Mac OS, Azure
  AD/O365.
• Excellent verbal and written communication skills.
• Exhibit a can-do attitude, strong interpersonal skills, including good relationship-building skills, and the ability to communicate with all levels of employees.
• Excellent internal/external customer service skills, ability to be flexible, and work both
  independently, and as part of a team.
• Ability to prioritize workload and consistently meet deadlines.
• Possess and maintain excellent time management, customer service, strong analytic,
  organization, and prioritization skills, attention to detail, and problem-solving skills.
• Ability to work occasional off-hours duty to permit timely attention to mission-critical
  functions.
• Effective attention to detail and a high degree of accuracy.
• Ability to multitask and work on tight timelines.