Service Delivery Professional - (Operations Call center)

Customer Service/Support

Job Title:

Job Description

Service Delivery Professional Responsibilities:

• Provide expert guidance and strategic counsel to senior management, advising on best practices and emerging trends.
• Lead cross-functional projects and initiatives, offering insights to ensure optimal business outcomes and future success.
• Champion forward-thinking approaches, influencing strategic planning to align with industry shifts and company objectives.
• Conduct comprehensive data analysis from diverse sources, offering valuable insights and actionable recommendations.
• Spearhead research initiatives, distilling complex findings into compelling narratives for stakeholders informed decision-making.
• Stay abreast of industry standards and trends, offering informed perspectives to drive innovation and maintain competitiveness.
• Offer strategic advice and propose innovative solutions to address challenges and seize opportunities proactively.
• Identify and analyze risks and opportunities, providing strategic guidance to mitigate risks and capitalize on opportunities.
• Lead the implementation of initiatives, leveraging expertise to ensure efficient execution and optimal results.
• Manage high-impact projects and cross-functional teams, providing advisory support to drive collaboration and excellence.
• Conduct thorough post-implementation reviews, offering constructive feedback and recommendations for continuous improvement.
• Develop and communicate tools, processes, and compliance measures, offering advisory support to enhance efficiency and adherence.
• Drive goal-setting, planning, and business plan presentations, providing advisory input to optimize strategic direction.
• Cultivate effective relationships with stakeholders, serving as a trusted advisor and ambassador for the company externally.
• Assist in client communication plans and program setup, offering advisory support to ensure alignment with client needs and objectives.
• Review program performance and offer strategic insights for improvement, serving as an advisory resource for optimization.
• Act as the primary client interface, providing advisory support and fostering strong relationships to drive mutual success.
• Ensure billing accuracy and manage change effectively, providing advisory guidance to maintain client satisfaction and compliance.
• Facilitate best practice sharing and offer advisory support to match company solutions with client needs and opportunities.
• Candidate Profile:
• Strong communication skills, both written and verbal.
• COPC Certificate (is a must)
• Ability to drive change.
• Ability to multitask, prioritize, and meet deadlines.
• Analytical approach and Logical thinking.
• Self-starter with a sense of urgency, professionalism, and attention to detail.
• Proficient in Microsoft Office.
• Two years of relevant experience preferred.
• Willingness to learn and adapt to new challenges.
• Ability to work both independently and collaboratively in a team environment.
• Demonstrated ability to develop relationships and influence stakeholders.
• Openness to receive guidance and direction while developing competence through structured assignments.

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