Service Administrator

Functional area: Service Onsite or Remote: Onsite Primary Skills: Critical Thinking,Problem-solving,Time Management, Country/Region: ML City: Bamako Location: Bamako, ML Company name: Epiroc Mali Sarl Date of posting: Jun 10, 2024
Mission The aftermarket support and customer will be responsible for establishing and maintaining profitable relationships with customers on behalf of the Company by taking personal and complete responsibility for each customer contact and ensuring that all customer requirements are completely met in a timely manner.
The main tasks and responsibilities are :

• Creating and modifying documents using Microsoft Office. Photocopying, faxing, scanning, mailing, filing and mail room;
• Coordinate all administrative aspects of the service order process;
• Telephone and office reception;
• Ordering office, PPEs and reman center supplies;

- Filing - create new files for work orders, credits, and other documents as needed;

• Issue purchase orders (for parts and service outside of Atlas Copco) in accordance with the procedure;
• Responsible for timely invoicing of work orders;
• Responsible for the accurate entry of labor on work orders;
• Responsible for purchasing from external suppliers as required;
• Responsible for providing customer quotations & failure analysis reports for repair & return, exchange & fixed price work orders;
• Assist with WIP management to include closing work orders;
• Responsible for the tracking of Exchange Components Sales/Core Returns;

- Assist with incoming Customer Calls as required - back up operation customer service as required;

• Assist with warranty work order process submitting claims as required;
• Update reference documents regularly (Service Training Manual and other reference);
• Maintain customer & machine master data;
• Loading parts, labor and expensed used for work orders;
• Submitting monthly overtime claims on the required formats for service staff.

Competences, skills and experience

• Bachelor degree in logistics, business, trade, system management or equivalent is required
• A minimum of 2-3 years experience
• Good reporting and data analysis skills
• Ability to work with people from diverse backgrounds.
• Mining or heavy equipment industry experience is highly preferred
• Strong interpersonal and communication skills; verbal, written, facilitation, and a team player
• Ability to plan, coordinate and monitor activities
• Ability to motivate self to achieve key results
• Valid drivers license
• Excellent computer skills (Word, Power point, Excel, Lotus Notes, BPCS, Price Point, AC Connect)
• Excellent command of French & English language is a must.

• Attention to detail and show a strong sense of urgency.
• Key knowledge, attributes, skills and abilities.

United. Inspired. Performance unites us, Innovation inspires us, and commitment drives us to keep moving forward. In the 150 countries where you can find Epiroc, we encourage our employees to take ownership of their own development and careers with the support from their leaders. We are committed to give you every opportunity to succeed in a culture of innovation, diversity and collaboration, combined with a caring atmosphere. Diversity and sustainability are key to grow fresh and innovative ideas and solutions for our customers. Epiroc is a leading manufacturer for the mining and infrastructure industries. Learn more at www.epirocgroup.com