Patient Support Program Intern

The candidate will be responsible to perform operations for Patient Support Programs. Responsibilities include activities such as receiving in-bound calls and performing out-bound calls, maintaining patients information, drafting correspondence, and reporting adverse events. The candidate will take management responsibility for timely follow-up with patients and for the flawless implementation of all IQVIA’s patient support program.

Key responsibilities

• Welcoming the patients who are willing to be enrolled in PSP program with verbally consenting them and introduce them to the related program to their disease.
• Inform patients by explaining procedures; answering questions; providing information.
• Maintains communication and quality of the program by reporting problems either adverse events related to the products or quality technical complaints accompanied by using the devices.
• Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures. Capable of instructing others to provide them with a healthier way of life.
• Provides necessary coaching to reduce or eliminate behaviors that are considered high-risk.
• Register new patients on the platform specialized for the program.
• Submitting all patients’ complaints weather adverse event or quality complaints accompanied by assigned products of the program.
• Timely and accurate response to patient needs and inquiries, ensuring assistance within the required approved script.
• Establishes a compassionate environment by providing emotional, psychological, and spiritual support to patients.
• Maintains safety needs and follow proper communications protocol in case of an emergency.
• Accurately captures patient details following telephone interactions.

Skills & Experience required

• Candidates interested in joining IQVIA PSP team in the Middle East will have:
• Ability to manage multiple programs in a timely and efficient manner.
• Good team-based interpersonal skills but also an ability to work independently.
• Energetic, dynamic and self-driven individual with excellent communication.
• Rotational Shifts for 6 days per week
• Qualifications & Other requirements:
• Candidate should have a medical background
• Interns and Fresh Graduates are welcomed
• Fluency in English/Arabic.
• Advanced MS Office skills.

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com