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Safety Investigations Specialist II

Uber | مصر | EG

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the Uber with the position of Safety Investigations Specialist II - Uber which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Safety Investigations Specialist II - Uber below matches your qualifications.

About the role: The Community Operations organization at Uber is responsible for delivering world-class customer support to riders, drivers, eaters, and…...

About the role: The Community Operations organization at Uber is responsible for delivering world-class customer support to riders, drivers, eaters, and couriers. The Safety Investigations team provides fast and empathetic support to customers during critical moments. We help impacted users by investigating urgent incidents, enforcing safety standards, and taking decisive action to secure accounts, as well as report accurate data and insights to improve safety for all of Ubers customers. What Youll Do:
  • Under supervision, review incoming urgent and critical incidents and act as a first responder in a reported incident
  • Report & document issues with reporting parties using various platforms
  • Master multiple knowledge bases and contact management systems
  • Respond to drivers, riders, eaters, couriers, claimants, third parties, and internal stakeholders related to incidents / accidents that occur in connection with the Uber platform
  • Appropriately supports reporting parties, asks thorough questions in order to sufficiently understand the details of the incident, establishes an empathetic relationship, and ensures thorough documentation of the conversation
  • Categorizes incidents / accidents with appropriate contact types for Special Investigations Unit to further investigate
  • Demonstrate excellent interpersonal skills and ability to establish trust
  • Manage a high volume, live queue of sensitive incidents and accidents that are often urgent or critical in nature and may involve explicit photos and/or verbal statements
  • Perform thorough interviews with reporting parties using various support platforms (email, phone) to efficiently gather case information
  • Involves triaging, waitlisting and assigning cases to investigators
  • making detailed investigations, using various support platforms (email, chat, phone) to develop case details, analyze evidence, and take actions according to the process
  • manage a high volume, live queue of sensitive incidents and accidents that are often urgent or critical in nature and may involve explicit photos and/or verbal statements
Basic Qualifications:
  • At least 6 months of customer support experience handling sensitive issues
  • Strong EQ, emotional regulation, communication, problem-solving, and critical thinking skills
Preferred Qualifications:
  • At least 1 year of crisis center, law enforcement, or social work experience
  • The candidate should be B2 Level or above in the English language both written and spoken!

Information :

  • Company : Uber
  • Position : Safety Investigations Specialist II
  • Location : مصر
  • Country : EG

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Safety Investigations Specialist II job info - Uber مصر above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Safety Investigations Specialist II job info - Uber مصر in 29-05-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.

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Post Date : 29-05-2024

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