ISV Partner Support Analyst, English speaking

Company Overview
Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What youll do
As an ISV Partner Support Analyst within our Global Partner Operations (GPO) team, you will be instrumental in enhancing the partner experience by managing and optimizing partner operations.
Your main focus will be to drive partner data hygiene, including defining guidelines for partner data management and general data clean-up activities. The successful candidate will play a vital role in the growth and effectiveness of our partner ecosystem.
This role is an individual contributor reporting to the ISV Ops Lead.

Responsibility

• Engage in creating and analyzing detailed reports to drive data integrity and improve visibility to overall partner performance
• Assist in documenting partner data standards and internal support guides
• Define and own consistent data audits to improve data hygiene overall
• Cultivate and maintain robust relationships with unmanaged partners and internal collaborators, aligning with their needs and objectives
• Engage in AdHoc projects and initiatives as per evolving business requirements
• Demonstrate flexibility and adaptability in working across different time zones, ensuring effective global collaboration and communication
• Dedicate approximately 20% of time to executing Salesforce run-the-business administrative tasks

Job Designation

Remote

: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a positions job designation depending on business needs and as permitted by local law.

What you bring

Basic

• Fluency in written and spoken English
• Ability to work Monday to Friday 2pm to 10pm
• Experience in partner operations, customer support, or a related field
• High level of proficiency in Microsoft Excel and/or Google Sheets
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
• Basic understanding of SQL

Preferred

• Partner management or operations within a technology company
• Experience in conducting training sessions or presentations
• Prior work with global partners and understanding of cross-cultural business practices
• Advanced proficiency in CRM and partner portal tools
• Solid grasp of current digital marketing tools and strategies
• Demonstrable ability to build and maintain strong business relationships
• Proactive in identifying and resolving issues
• Flexibility to work across various time zones
• Experience in leading projects and initiatives
• Outstanding communication and interpersonal skills
• Strong organizational and project management skills
• Ability to multitask and prioritize in a fast-paced environment
• Self-motivated with a problem-solving approach

Life at Docusign

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.
We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.
If you experience any issues, concerns, or technical difficulties during the application process please contact our Talent organization at taops@docusign.com for assistance.
Our global benefits Paid time off Take time to unwind with earned days off, plus paid company holidays based on your region. Paid parental leave Take up to six months off with your child after birth, adoption or foster care placement. Full health benefits Options for 100% employer-paid health plans from day one of employment. Retirement plans Select retirement and pension programs with potential for employer contributions. Learning & development Grow your career with coaching, online courses and education reimbursements. Compassionate care leave Paid time off following the loss of a loved one and other life-changing events.