Guest Experience Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

The heartbeat of the nile. In the heart of Cairo on the banks of the River Nile, our Hotel opens the door to discovering Egypt’s 5,000-year-old ancient mysteries. Just a short drive away, set out to explore the majestic pyramids, the 1,000-year old market, the 12th-century citadel and the ancient Egyptian museum. Later, experience Cairo’s breathtaking sunset from the Nile on a traditional felucca, dine at our nine acclaimed restaurants, relive the pharaoh’s beauty secrets at the Spa or simply take an art tour to see the collection of contemporary local artwork that fills our halls.

Guest Experience Manager – Four Seasons Hotel Cairo at Nile Plaza, Egypt

About Four Seasons Hotel Cairo at Nile Plaza, Egypt:

Four Seasons Hotel Cairo at Nile Plaza is dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. From elegant surroundings of the finest quality to caring, highly personalized 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. The deeply instilled Four Seasons culture is personified by its employees - people who share a single focus and are encouraged to offer phenomenal service.

We seek creative talents who are well-mannered, visionary, and passionate and have a deep understanding of the hospitality concept.

The Role of Guest Experience Manager:

We are currently seeking the creative talent a Full-time Guest Experience Manager that are well-mannered, visionary, and passionate and has a deep understanding of the hospitality concept to join our team as a Guest Experience Manager who will seek out opportunities for guest-centric experiences in all outlets of the hotel.

Our Ideal Guest Experience Manager:

Talents must have at least three years of Front Office or Reservations or Concierge or Guest Relations experience and a Bachelors degree. Proficiency in English and Arabic language, additional language proficiencies highly desired, strong communication skills, creativity, attention to detail, and the ability to handle multiple tasks in a fast-paced, client-driven environment are required.

Unlock a world of employee well-being & satisfaction with our comprehensive benefit offerings:

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Dry Cleaning for Employee Uniforms , Employee Meals and stays at FS properties (based on availability), with discounted meals.
• Comprehensive private medical insurance, Dental/disability/life insurance

• Retirement benefits/pension

Learn more about what it is like to work at Four Seasons - visit us:

• https://www.linkedin.com/company/four-seasons-hotels-and-resorts
• https://www.facebook.com/FourSeasonsJobs

In line with our plans for future growth, we have faith in our staff levels in keeping with our exceptional staff-to-guest ratios. We believe that attitude counts as much as skill. As a result, Four Seasons hires motivated people who we train to perform superbly, while we craft an environment where they can flourish. Ultimately, our culture breeds success and rewards it in many different ways.

We look forward to receiving your application !