Patient Care Coach

Position Overview:
The candidate will be responsible contacts patients that are eligible for enrollment and provides necessary wellness IQVIA’s patients to coordinate medical care and understand any medical conditions they might have. The candidate will take management responsibility for timely follow-up with patients and for the flawless implementation of all IQVIA’s patient support program.

Key responsibilities
Welcoming the patients who are willing to be enrolled in patient support programs with consenting them and introduce them to the related program to their disease.
Inform patients by explaining procedures; answering questions; providing information.
Register new patients on the platform specialized for the program.
Submitting all patients’ complaints weather adverse event or quality complaints accompanied by assigned products of the program.
Develops care plans that are custom-tailored to individual patients.
Timely and accurate response to patient needs and inquiries, ensuring assistance within the required approved script.
Ensure the availability of the completed signed & dated Informed Consent forms.
Ensure the completion of tracking tools on the same day of completing activities.
Review & approve the Adverse event reconciliation tracker ahead of sharing with the client.
Identifies emerging issues/risks and their implications and propose solutions.
Cross-functional collaboration with internal functions as per program needs and requirements.

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com