Employee Life Cycle Senior Associate

Majid Al Futtaim Global Solutions invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region, transforming the way people shop, live and play, while maintaining a strong sustainability track record and the largest mall in the world to attain LEED Gold EBOM Certification. We have over 45,000 team members in 17 international markets representing over 100 nationalities – all keeping the customer at the heart of everything we do. If you enjoy being BOLD, PASSIONATE and TOGETHER, then Majid Al Futtaim is the destination for you.

BUSINESS INTRODUCTION
Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 48,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, & Vox Cinemas. We believe in making Great Moments for Everyone, Every day.

JOB TITLE
Employee Life Cycle Senior Associate | MAF Global Solutions | HC

ROLE SUMMARY
As Employee Life Cycle Senior Associate you will be responsible for the employee from Hire to Retire, (including Onboarding, promotions, transfers, HC letters, Offboarding, Employee Life Cycle). You will be the first point of contact for managers and employees regarding HR queries. Examples of questions could be about maternity leave, holidays, and salary payments, Onboarding of new joiners and offboarding of leavers. You will be also responsible for employee certificate and references. Handle operational advice and guidance through phone, e-mail, and chat, handled in a ticket tool system. It will include collaboration with internal and external parties to ensure effective and up to date Human Capital service delivery. Support managers and employees to work within the HC service delivery module and encourage their use of self-service functionality within SuccessFactors

ROLE PROFILE

• Deliver customer focus support and customer oriented Advisory service to the business across the while organization and achieve the defined KPIs
• Positive feedback from the organization about timely and efficient support (feedback received from HCBPs, managers, local HC teams)
• Provide the accurate answer to employee’s queries, seek support from third party or escalate if necessary.
• Understand customer needs and adjust the support according to the customer needs, and proactively work to solve the route cause for the queries.
• Handle SuccessFactors business transactions for the assigned account (departments), Example: (hiring, job changes, terminations, compensation changes, HC letters)
• Monitors and approves all data changes made through the self service portal.
• Ensure SuccessFactors Data Accuracy for the assigned account and tasks
• SuccessFactors and the ticketing tool Time maintenance for the assigned tasks

REQUIREMENTS

• 1-2 years experience in a HR services environment.
• Familiar with HRIS
• Strong analytical skills
• Excellent MS Office skills (MS Excel, MS PowerPoint)
• Excellent Communication skills
• Ability to work under pressure and tough deadlines

WHAT WE OFFER

• At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
• Work from any country in the world for 30 days a year.
• Work in a friendly environment, where everyone shares positive vibes and excited about our future.
• Work with over 50,000 diverse and talented colleagues, all guided by our Leadership Model.