Quality Analyst

Webhelp | Alexandria | EG

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Customer Service/Support Location Alexandria, Egypt Job Title: Quality Analyst Job Description The Sales Support Specialist provides support to the…...

Customer Service/Support

Location Alexandria, Egypt

Job Title:

Quality Analyst

Job Description

The Sales Support Specialist provides support to the internal and external sales team by relieving them of administrative or related work. Uses intermediate to advanced level of knowledge of product and service offerings to support customers and sales teams.
  • Prepare quotes, contracts, and RFP/RFI responses
  • Maintain quote documentation with accurate pricing and configurations
  • Maintain sales demonstration tools and applications in support of sales teams
  • Work within a few sources of data/systems to produce an outcome with some variability
  • Practice a moderate level of independent judgement to make decisions
  • Develop and deliver sales presentations and/or trainings in a professional and effective manner
  • Maintain up-to-date awareness of company activities and industry trends
  • Provide consistent follow up on opportunities or inquiries
  • Assist customers in person, by phone, email, or live chat to help diagnose and research information regarding the use of a product or service
  • Troubleshoot problems and assist customers to understand why a product is notworking properly or service is not meeting expectations
  • Identify and summarize moderately complex issues for management review
  • Work with teams and report directly to Support Manager

Location:

EGY Alexandria - 5th Floor, Matajer Tower 2, 51 - 61 Fawzi Moaz Street, Smouha, Sidi Gaber

Language Requirements:

English

Time Type:

Full time

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Information :

  • Company : Webhelp
  • Position : Quality Analyst
  • Location : Alexandria
  • Country : EG

How to Submit an Application:

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Post Date : 17-05-2024

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