Senior Customer Support Specialist
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If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Senior Customer Support Specialist - Uber below matches your qualifications.
As a customer support representative First Responder, you will work efficiently and effectively through our customers' requests to drive top results in customer…...
As a customer support representative First Responder, you will work efficiently and effectively through our customers requests to drive top results in customer service, accuracy and timely case resolution. As part of your job, you will accept the inbound requests through different channels including messaging and chats.
You will work closely with our top internal stakeholders to coordinate and facilitate case resolution according to support logic for high severity incidents while balancing external customer service, communications, expectations and demands.
What Youll Do:
- Manage a high volume caseload of critical incident types
- Maintain excellent interpersonal skills and professionalism while delivering best in class customer service
- Employ critical thinking and creative problem-solving skills to navigate high severity incident types
- Learn and master multiple knowledge base and contact management systems
- Adapt to day/evening/overnight shifts & rotating weekends (incl. holidays)
- Good spoken/ written English (B2+ level)
- Excellent interpersonal skills and ability to establish trust and effective working relationships with others on an external and internal basis
- Commitment to excellence in behavior, performance and work product
- Organized and self-driven with an excellent ability to handle a large caseload
- Ability to adjust and adapt in a dynamic work environment
- Strong written and verbal communication skills including ability to listen effectively; to confidently and diplomatically express opinions and voice concerns with other team members; and to present effective written communication to varied audiences
- Solid computer and time management skills
- Multi-tasking
- Good deep dive and problem solving skills
- SQL/ Excel and analytical skills
- Process improvement background
- Project management background
Information :
- Company : Uber
- Position : Senior Customer Support Specialist
- Location : مصر
- Country : EG
How to Submit an Application:
After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Senior Customer Support Specialist job info - Uber مصر above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Senior Customer Support Specialist job info - Uber مصر in 13-12-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.
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Post Date : 13-12-2024
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