Customer Service Executive

About this job

This role combines data analysis and client consultation from the start, with plenty of room for growth. You find the stories behind scatter plots and help clients answer their business issues. Your insights will influence decisions for some of today’s leading global companies.

Responsibilities

• Managing a portfolio of NielsenIQ retail FMCG partners in Egypt.
• Become an expert and own the ways of working on the Discover platform to be able to direct clients as needed
• Liaise with other team members for example operation / Commercial / Report execution and monitoring the progress
• Managing the data quality issues, investigating and communicating with the client the outcome.
• Ensure a daily interface with clients for data delivery and answer their different requests
• Ensure day-to-day relationship management with internal teams for the completion of projects (panel & ad hoc)
• Communicate clearly, professionally, and on time with both internal and external stakeholders
• Maintain client satisfaction with every encounter. Through understanding client queries, managing internal resources, setting client expectations & committing to timelines.
• Use internal tools and data sources

Qualifications

• At least a bachelors degree, preferably in business, economics, mathematics, statistics, or equivalent
• 1-2 years of work experience preferably within consumer or trade marketing, analytics and insights, or market research
• Excellent analytical skills
• Good communication skills both written and verbal
• Good interpersonal skills
• Adaptable to changes in priority or tasks
• Has interest and knowledge of consumer marketing, statistics, research techniques, and experimental designs
• Proficient in Microsoft Excel & PowerPoint, and learning new software
• An ability to work independently and in a team
• Fluent in spoken and written English.
• Comfortable working in a digital-enabled environment

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™.

NIQ, is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com.

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us.

We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.

Learn more about how we are driving diversity and inclusion in everything we do by visiting the NielsenIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion/

NIQ or any of our subsidiaries will never ask you for money at any point of the recruitment or onboarding process.