Partner Support Advisor

Property Finder is the leading property portal in the Middle East, North Africa and Turkey (MENAT) region. The platform offers a host of products and services tailored to make the home search process transparent for millions who visit the portal while creating value for the partners who advertise on the platform.

Over the years, weve expanded our operations to Qatar, Bahrain, Saudi Arabia, Turkey, and Egypt, solidifying our position as a regional powerhouse in the proptech space. With over 500+ dedicated people in 6 regional offices, we facilitate more than 14 million monthly visits across our platforms. We have become the go-to destination for consumers in search of their next home.

Role Summary:

As a Partner Support Advisor you will act as the first point of contact for our customers by answering their queries through phone, chat and email. You will be responsible for resolving a wide variety of customer issues and educating them to resolve issues themselves.

Tasks and responsibilities

• Serves customers by providing product and service information and resolving product and service problems.
• Promptly respond to customer questions submitted via email, chat, phone or any other channels.
• Builds and maintains business relationships with our internal and external customers by providing prompt and accurate service so as to promote customer loyalty and retention.
• Ensures performance goals are being met consistently based on quality standards.
• Support the team members and provide training on best practices.
• Act as a subject matter expert to effectively partner with customers and departments across Property Finder to achieve desired outcomes by clarifying needs and providing appropriate solutions.
• Be an exceptional problem solver, maintaining knowledge of our agile technology and being able to use multiple systems and applications interchangeably.
• Demonstrate a thorough knowledge of policies, procedures and interrelationships for the area of responsibility.
• Exercise a fair degree of independent decision making and action in the performance of assigned tasks and duties.
• Make recommendations when policies and procedures need modification when problems arise.
• Diagnose the technical problem at the customer end and identify the possible solution (s)
• In case of code error, create a summary of the issue (s) and escalate it to the development team
• Report to the Manager on any issues which require further action

Desired Qualifications:

• The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service.
• One or more years’ experience in related positions.
• Excellent typing skills
• Excellent English/Arabic language skills
• Ability to communicate correctly and clearly with both internal and external customers
• Excellent documentation skills
Good comprehension skills
• - ability to clearly understand and state the issues customers present
Good composition skills
• - ability to compose a grammatically correct, concise, and accurate written response
• Excellent customer service skills
• Ability to empathize with and prioritize customer needs
• Demonstrable conflict resolution and negotiating skills
• Ability to determine customer needs and provide appropriate solutions
• Effective problem solving skills
• Strong time management skills
• Action oriented and self-disciplined
• Adaptable/Open to change
• Excellent Teamwork

Our promise to talent

We encourage our people, to move fast, to be bold and offer them countless ways to make an impact in a fast-growing and talent-centric organisation.

Our goal is to ensure that our people find their time at Property Finder a rewarding experience where the company’s growth also means personal growth.

Overall it is a place for you to be your best self.

Property Finder Principles

• Move fast and make things happen
• Data beats opinions
• Don’t confuse motion with progress
• Failure is success if we learn from it
• People over pixels

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