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Help Desk Representative

NCR Atleos | Giza | EG

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the NCR Atleos with the position of Help Desk Representative - NCR Atleos which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Help Desk Representative - NCR Atleos below matches your qualifications.

Position requires the ability to act as single point of contact for NCR Financial customers with Incident Management Services. 1+ years of related experience....

About NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. Position Summary & Key Areas of Responsibility
  • Position requires the ability to act as single point of contact for NCR Financial customers with Incident Management Services
  • Accountable for continuously receiving and handling high volumes of customer calls
  • Responsible for service requests from customer and resolution of problems; Generate daily and weekly incident reports; Review incident history to determine recurring faults
  • Monitor ATM networks
  • Determine priority based on problem information and documented guidelines; Provide accurate solutions to user problems
  • Use tools to remotely access customer equipment to diagnose and resolve customer problems
  • Document, verify and make appropriate corrections to the incident record and customer profile; Updates work orders and provides status information
  • Escalate customer problems both internally and externally, when required and according to defined escalation paths
  • Acquire and maintain current knowledge of relevant product offerings and support policies
  • Enhance and develop quality support methods and communication skills through coaching, feedback, and other developmental approaches
  • Participate in team projects that enhance the quality or efficiency of the Service desk
  • Work with other Support Specialists in order to coordinate and quickly resolve customer issues; provide regular updates to customers as efforts for resolution progress
  • Contribute as a team member; participate in objective setting, performance management, reward and recognition programs; participate in special projects as assigned to continuously improve processes, tools, systems and organization
  • Requires rotation in work hours involving weekend, holiday or extended hours

Basic Qualifications
  • Bachelor’s degree
  • Bilingual (English/French)
  • The candidate will have an aptitude for providing positive customer service and good communication skills (written & spoken)
  • Keyboard proficiency and understanding of Windows-based applications/tools

Preferred Qualifications
  • Previous experience in a Customer Support and/or Helpdesk environment
  • 1+ years of related experience
  • Self-driven and results oriented. Ability to work under pressure within flexible working hours
  • Communication skills: Ability to effectively communicate with customers while protecting the companys position, ability to gather, organize and present information in a focused and concise manner, ability to listen and foster open communication
Offers of employment are conditional upon passage of screening criteria applicable to the job. EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
Statement to Third Party Agencies To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

Information :

  • Company : NCR Atleos
  • Position : Help Desk Representative
  • Location : Giza
  • Country : EG

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Help Desk Representative job info - NCR Atleos Giza above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Help Desk Representative job info - NCR Atleos Giza in 23-04-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.

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Post Date : 23-04-2024

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