Customer Experience Consultant

Maersk | Cairo | EG

Welcome to the Latest Job Vacancies Site 2024 and at this time we would like to inform you of the Latest Job Vacancies from the Maersk with the position of Customer Experience Consultant - Maersk which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Customer Experience Consultant - Maersk below matches your qualifications. Good Luck: D

At Maersk, we are on a revolutionary journey to simplify global trade, which will give us the chance to offer a major impact on the world economy, and on your…...

At Maersk, we are on a revolutionary journey to simplify global trade, which will give us the chance to offer a major impact on the world economy, and on your career. At Maersk we want to be a true integrator of container logistics connecting and simplifying our customers’ supply chain through global end-to-end solutions.

We are looking for an enthusiastic “Customer Experience Agent Consultant” to join Maersk in Cairo, to take full responsibility for customer experience by managing and monitoring the end-to-end shipment process.

We Offer

  • We offer an exciting job opportunity to be part of the world’s largest container shipping company.

  • A challenging business environment, characterized by high pace.

  • The opportunity to contribute to the growth and success of Maersk, the biggest player in the global market.

  • You will gain industry knowledge, international working experience, better communication skills and techniques relevant to customer service.

  • This is a dynamic position, operating in both a domestic and international environment.

  • Diverse international career opportunities

  • A culture valuing and driving collaboration, personal development and open dialogues

Key responsibilities:

  • Managing large amounts of inbound and outbound calls in a timely manner

  • Identifying customers’ needs & clarify information

  • Online and face-to-face interactions with customers

  • Provide product and service information to customers

  • Routing inbound calls to the appropriate resources

  • Seize opportunities to upsell products when they arise

  • Ensure feedback from the customer to further improve the customer services.

  • Build sustainable relationships and engage customers by taking the extra mile

  • Provide customers information packages on products or services.

  • Take full responsibility and end-to-end ownership of customer shipments.

  • Act as a primary point of contact for customers. and communicate proactively to keep customers informed of any issues.

  • Ensure smooth execution of the whole shipment lifecycle, by working closely with customers and internal stakeholders.

  • Engage in constructive issue resolution. This includes dealing with escalations and complaints.

  • Address root causes and seek continuous improvements.

  • Constantly look for ways to improve work processes by understanding and being familiar with local KPIs and act in line with set targets.

  • Thinking out of the box and with focus on providing solutions.

  • Build strong and lasting relationships with customers with purpose of gaining an understanding for their business, service needs and, drivers of success.

  • Actively work together with colleagues within and beyond functions and locations.

  • Assist the team in realizing the ambitions by sharing knowledge and best practices of processes.

  • Display accountability for customer satisfaction, by owning and, managing customer facing activities.

We Are Looking For:

  • Strong phone and verbal communication skills along with active listening

  • Customer focus and adaptability to different personality types

  • Strong interpersonal and communication skills.

  • Passion for Customer Service.

  • Pro-active person with a service-oriented mindset.

  • Dedicated, Decisive and result orientated with a can-do attitude.

  • Likes to get it right the first time and can look ahead to avoid issues from happening.

  • Able to work under pressure.

  • Comfortable with working with multiple items at the same time whilst keeping quality in focus.

  • Well organized, efficient and effective.

  • An excellent team player.

  • Good moral compass and ability to work by the Company’s values.

  • Fluent in English and Arabic (written and oral).

  • Excellent Written and Verbal skills with people at all levels across the organisation in English.

  • Ability to handle stressful situation appropriately

  • Knowledge of customer service practices and principles

Having substantial operations in over 130 countries, we work across continents, across cultures and with individuals from all walks of life. This drives our ambition, to create equitable and inclusive workplaces where every individual can have a sense of belonging. As an equal opportunity employer, we do not discriminate on the basis of age, ancestry, national or ethnic origin, race, sex, gender identity or expression, sexual orientation, marital status, parental or caring status, religion or belief, physical or mental disability, long term health condition, pregnancy or parental leave, protected veteran status, or any other classification protected by applicable law. We actively work to address systemic bias and support representation. We therefore encourage all to apply and let us know if you require any reasonable adjustments to be made for your recruitment process. Learn more at:

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing .

Information :

  • Company : Maersk
  • Position : Customer Experience Consultant
  • Location : Cairo
  • Country : EG

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Customer Experience Consultant job info - Maersk Cairo above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Customer Experience Consultant job info - Maersk Cairo in 08-06-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.

Next Process

Attention - In the recruitment process, legitimate companies never withdraw fees from candidates. If there are companies that attract interview fees, tests, ticket reservations, etc. it is better to avoid it because there are indications of fraud. If you see something suspicious please contact us:

Post Date : 08-06-2024