Quality Assurance Analyst (Contact Center)
Welcome to the Latest Job Vacancies Site 2024 and at this time we would like to inform you of the Latest Job Vacancies from the IntouchCX with the position of Quality Assurance Analyst (Contact Center) - IntouchCX which was opened this.
If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Quality Assurance Analyst (Contact Center) - IntouchCX below matches your qualifications. Good Luck: D
IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. As Quality Assurance Analyst, You Will…....
IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.
To learn more about us and our culture, follow the link to Our Story - https://youtu.be/GinyJ-abWJs
About the Job
We’re changing the way people think about customer service, and we need your help!
We’re looking for a Quality Assurance Analyst to monitor Customer Service Representatives (CSRs) and the daily performance of Tier 2 teams (CSA/CX) by recording, reviewing and evaluating Voice, Email, Chat and Social contacts.
As Quality Assurance Analyst, You Will…
- Coach CSRs/Tier 2s on quality of service to ensure proper procedures are being followed
- Complete Quality Assurance and coaching session reports on a weekly basis
- Attend and participate in meetings with supervisors and managers to review monitoring lists
- Attend and participate in partner and internal calibration meetings
- Research escalated issues and co-deliver coaching opportunities with Team Leaders and Operation Managers
- Report scripting problems or questions from callers to appropriate departments
- Distribute partner and company related correspondence to all CSRs/Tier 2 team members
- Perform other duties as assigned
- High school diploma or equivalent (required)
- 1 year of front-line contact center experience (preferred)
- 1-2 years of Quality Assurance experience (preferred)
- Intermediate knowledge of MS Excel, MS Word and MS Office (required)
- Ability to type 30 wpm minimum with accuracy
- Strong verbal and written communication skills, including spelling and grammar
- Excellent organizational and time management skills
- Ability to make fair and consistent judgments and decisions
- Ability to multi-task under high-pressure situations
- Ability to solve problems and offer suggestions in a positive and developmental manner
- Ability to listen attentively to use caller information to analyze and score CSRs/Tier 2 calls
- Ability to perform basic mathematical functions to ensure scoring accuracy
- Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds
- Ability to work a variety of shifts including days, afternoons, evenings and holidays
Information :
- Company : IntouchCX
- Position : Quality Assurance Analyst (Contact Center)
- Location : Cairo
- Country : EG
How to Submit an Application:
After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Quality Assurance Analyst (Contact Center) job info - IntouchCX Cairo above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Quality Assurance Analyst (Contact Center) job info - IntouchCX Cairo in 16-05-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.
Attention - In the recruitment process, legitimate companies never withdraw fees from candidates. If there are companies that attract interview fees, tests, ticket reservations, etc. it is better to avoid it because there are indications of fraud. If you see something suspicious please contact us: support@jobthird.com
Post Date : 16-05-2024
Recomendations Jobs
-
22-05-2024
-
02-06-2024
-
20-04-2024
-
07-06-2024
