Remote Operator for Australian business expanding in UK -Work from home

We are a young and friendly business originally in Australia for Pest Control services and we are expanding in UK . Our commitment to providing permanent solutions and our focus on service and quality allow us to dominate the industry with superior service standards.

We are looking for a motivated and customer focused inbound phone operator to work remotely helping to deal with day-to-day operations within a nationwide British pest control business.

This role would be within UK working ho/urs and would also be ideal for someone with a customer care background. This role would start on a subcontract basis.

The company offer a very relaxed and flexible environment and the position would be on a full-time basis working five days per week with attractive commissions and bonus incentives on top of the base pay.

Duties & Responsibilities:

• Answering phones from customers professionally and responding to customer inquiries and complaints
• Handling and resolving customer complaints regarding product sales to customer service problems.
• Processing forms, orders, and applications requested by the customers.
• Identifying, escalating priority issues and reporting to the high-level management.
• Completing call notes and call reports as necessary and updating them in the CRM.
• Managing administration, communicating, and coordinating with technicians/Sales for the required jobs.

Job Requirements:

• Bachelor’s degree.
• Native/Fluent English is essential.
• Good internet connection.
• Customer service will be highly recommended.
• Excellent computer skills.
• Excellent communication skills, including verbal with proper grammar.

Job Qualifications:

• Ability to work with others in a close manner.
• Technical expert in related computer applications.
• Able to react effectively and calmly in emergencies.
• Able to maintain customer confidentiality.

Experience:

• Customer Service: 1 year (Preferred)

Shift availability:

• 9 hours including 1 hour break - shifts during 8:00am to 7:00pm (UK time)

Job Type: Full-time

Application Question(s):

• Please list the softwares you were using before in your work experience.

Experience:

• Customer Service or Sales: 1 year (Preferred)