3PL Manager (Warehouse & Distribution)

The Role Job Description: The 3PL Logistics Manager is responsible for strategically managing and overseeing all third-party logistics (3PL) operations related to warehousing, inventory management, co-packing, and distribution. This role ensures the efficient, compliant, and cost-effective flow of L'Oréal products from receipt to final delivery, aligning with the company's "Future-Fit Ready" and business growth ambitions. The manager leads a dedicated team to maintain high operational standards, foster strong 3PL partnerships, and drive continuous improvement across the logistics network. Key Accountabilities & Responsibilities: I. 3PL Relationship & Performance Management: - Strategic Partnership: Develop and maintain a strong, collaborative, and results-oriented relationship with the 3PL provider(s). - SLA & KPI Management: Define, monitor, and enforce Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) for 3PL operations, ensuring adherence to agreed service levels, quality standards, and efficiency targets. - Performance Reviews: Conduct regular business reviews with 3PL partners to assess performance, discuss improvement areas, and ensure strategic alignment. - Contract Management: Oversee 3PL contract adherence, scope management, and contribute to contract negotiations and renewals. - Cost Management: Monitor and control 3PL-related costs, identify cost-saving opportunities, and ensure budget compliance without compromising service quality. II. Warehouse Operations & Inventory Management: - Operational Oversight: Ensure efficient and accurate inbound receiving, put-away, storage, picking, packing, and outbound dispatch processes at the 3PL warehouse(s). - Inventory Accuracy: Drive initiatives and work closely with the Stock Controller to maintain high levels of inventory accuracy (cycle counting, physical inventory, discrepancy resolution). - Space Optimization: Collaborate with the 3PL to optimize warehouse layout, storage utilization, and material handling processes. - Product Quality & Safety: Ensure compliance with L'Oréal's quality standards, safety regulations, and good manufacturing practices (GMPs) within 3PL warehouse operations. III. Distribution & Transportation Management: - Last-Mile Excellence: Oversee the effective management of primary and secondary distribution channels, ensuring timely, complete, and damage-free delivery to customers. - Route Optimization: Work with the 3PL and the W&D Supervisor to optimize transportation routes and methods, enhancing delivery efficiency and reducing costs. - Customer Service: Ensure that 3PL distribution activities meet or exceed customer service expectations, proactively addressing and resolving delivery issues. IV. Team Leadership & Development: - Guidance & Mentorship: Lead, mentor, and develop a team of direct reports (Stock Controller, Master Data & Co-packing Specialist, W&D Supervisor). - Performance Management: Set clear objectives, provide regular feedback, conduct performance appraisals, and support professional growth for team members. - Resource Allocation: Effectively allocate team resources to maximize productivity and meet operational demands. V. Data Management & Co-packing: - Master Data Integrity: Partner with the Master Data & Co-packing Specialist to ensure accurate and up-to-date master data within logistics systems, crucial for seamless operations. - Co-packing Management: Oversee the planning, execution, and quality control of co-packing activities performed by the 3PL, ensuring product readiness for market. VI. Continuous Improvement & Innovation: - Process Optimization: Identify opportunities for process improvements, automation, and technology adoption within 3PL operations to enhance efficiency and effectiveness. - Future-Fit Ready: Contribute to strategic initiatives that align 3PL operations with L'Oréal's future supply chain vision, embracing innovation and agility. - Data Analysis: Utilize logistics data and analytics to gain insights, identify trends, and make data-driven decisions to optimize performance. VII. Compliance, Risk & Sustainability: - Regulatory Adherence: Ensure all 3PL activities comply with local, national, and international logistics regulations, customs requirements, and L'Oréal policies. - Risk Mitigation: Identify potential operational risks within 3PL processes and implement mitigation strategies. - Sustainability: Champion sustainable logistics practices within the 3PL network where applicable (e.g., carbon footprint reduction, waste management). VIII. Cross-Functional Collaboration: - Internal Stakeholders: Collaborate closely with Sales, Marketing, Planning, Customer Service, Regulatory, IT, and Finance teams to ensure logistics operations support overall business objectives. - Business Growth Enabler: Act as a key enabler for business growth by ensuring a robust, scalable, and responsive logistics infrastructure. Job Requirements: - Relevant qualifications in supply chain management, Logistics, Business, or a related field. - 5 - 7 years of experience, min 1 year in similar position. - Proven experience managing 3PL relationships in FMCG or similar industry. - Strong understanding of third party logistics management and temperature-sensitive products. - Expertise in SAP MM and SD modules for inventory and order management. - Strong Team leadership skills. - Familiarity with dangerous goods classifications and handling protocols. - Ability to interpret technical inventory terminology and logistics data. - Track record of ensuring compliance within warehousing / 3PL management. - Department: Supply Chain / Logistics Reports To: Physical distribution manager Direct Reports: - Stock Controller - Master Data & Co-packing Specialist - Warehouse & Distribution Supervisor Requirements About the company For more than a century, we have devoted our energy and our competencies solely to one business: beauty. We have chosen to offer our expertise in the service of women and men worldwide, meeting the infinite diversity of their beauty desires. We are committed to fulfilling this mission ethically and responsibly.