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Call center quality manager

Digital Falcon | Alexandria | EG

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the Digital Falcon with the position of Call center quality manager - Digital Falcon which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Call center quality manager - Digital Falcon below matches your qualifications.

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Job description

About the job

We are looking for a skilled Call center quality manager to supervise daily operations and personnel aiming for maximum efficiency and cost-effectiveness. You will also ensure that technology is utilized to a maximum and that staff are well-organized and productive.

An excellent call center manager must be an organized, reliable and results-driven professional.

They must have a practical mind to solve problems on the spot partnered with an ability to see the “big picture” and make improvements.

As a call center manager, you must also have excellent customer service and communication skills.

The goal is to do everything possible to attain goals and achieve great results for our company.

  • Develop objectives for the call centers day-to-day activities.
  • Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
  • Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.)
  • Assume responsibility of budgeting and tracking expenses
  • Coach and provide training to personnel to maintain high customer service standards.
  • Monitor and improve ordering, telephone handling and other procedures.
  • Evaluate performance with key metrics (accuracy, call-waiting time etc.)
  • Prepare reports for different departments or upper management.

Requirements

  • Proven experience as call center quality manager or similar position
  • Experience in customer service / call center is a must.
  • Knowledge of performance evaluation and customer service metrics
  • Solid understanding of reporting and budgeting procedures
  • Experience in basic financial analysis (cost-effectiveness, cost-benefit etc.)
  • Proficient in MS Office and call center equipment/software programs
  • Outstanding communication and interpersonal skills
  • Excellent organizational and leadership skills with a problem-solving ability
  • Positive and patient
  • Bachelors degree or equivalent; Higher degree in a relevant discipline will be appreciated.
  • Alexandria resident.
  • English proficiency is a must.

Job Types: Full-time, Contract

Contract length: 12 months

Pay: E£15.00 - E£20.00 per month

Experience:

  • Call center management: 1 year (Required)

Language:

  • English fluently (Required)

Job Types: Full-time, Permanent, ContractContract length: 12 months

Pay: E£1.00 - E£2.00 per month

Application Question(s):

  • What is your expected salary ? (this question must be answered clearly to consider your application)
  • How many subordinates you are currently managing?
  • Do you have any experience in the fitness industry?

Experience:

  • call center management: 1 year (Required)

Information :

  • Company : Digital Falcon
  • Position : Call center quality manager
  • Location : Alexandria
  • Country : EG

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Call center quality manager job info - Digital Falcon Alexandria above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Call center quality manager job info - Digital Falcon Alexandria in 2025-03-21 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.

Next Process

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Post Date : 2025-03-21 | Expired Date : 2025-04-20

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