Call Center Representative

Job Responsibilities: Receive all customers phone queries, requests or complaints from all the distribution channels. Identify the clients requests, queries and complaints together with accurate recording on the relevant workflow system. Handle clients queries or requests and coordinating with the relevant departments as needed in order to proceed with their requests. Maintain close follow up on all client requests ensuring prompt and regular feedback as required. Upon receiving the clients desire to cancel the policy, communicate with the clients to retain them and save business. Provide the clients with all requested documents and letters in accordance with the CSC responsibilities as well as any written feedback regarding queries and requests. Assures the clients updating data on the database to facilitate future communication. Keep up to date knowledge about the companys policies and procedures that affects responsibility implementation. Handle and follow upon any assigned project and commit with the set deadline. Required Qualifications: Call Center technique and platform knowledge. Good command for using Microsoft office specially Word, Excel & PowerPoint as well as Microsoft Outlook. Good Command of Writing & Speaking English. 0-2 Years of experience in Customer service. Experience in Call Center is an asset. To apply for this vacancy, please fill out the form below Personal Details Applicant Full Name *Date of Birth *Gender * Male Female Nationality *National ID *Military Service* Contact Details Address *Phone Number *Email Address * Educational Qualifications University *Major * Previous Experience (State your current or most recent job) Company Name *Job Title *From *To * How did you get to know about the position?* Employment Fair Referral Allianz Career Website Job Advertisement Other (Please Specify) Resume * Upload File Max file size 10MB. Uploading... fileuploaded.jpg Upload failed. Max size for files is 10 MB. Thank you! Your submission has been received! Oops! Something went wrong while submitting the form. If you are interested in the above mentioned vacancy, please apply now using the link below with your resume attached. Note: Please do not change the automatically generated e-mail subject or your application will be discarded.