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Team Manager Customer Experience

Alorica | مصر | EG

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the Alorica with the position of Team Manager Customer Experience - Alorica which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Team Manager Customer Experience - Alorica below matches your qualifications.

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GET TO KNOW ALORICA At Alorica, we only do one thing - make lives better, one interaction at a time. Were a global leader in customer service and experience, serving the worlds biggest brands with tens of thousands of employees in hundreds of locations around the globe. JOB SUMMARY Performs moderate level supervisory work coordinating the operations of a call-service team. Regular supervision is exercised over 20 - 24 subordinate personnel. JOB RESPONSIBILITIES
  • Provides regular supervision and mentorship over subordinate staff
  • Ensure regular and effective communication with subordinate staff on performance, goals, and coaching
  • Facilitates daily agent coaching and development sessions in both written and verbal format
  • Participates in client related activities to include client calibration sessions and project planning
  • Identify and address agent training needs
  • Manage teams time entry to ensure 0% discrepancy rate
  • Manage program specific performance standards (i.e. AHT, Quality Scores, Sales, etc.)
  • Manage financial implications of attrition and attendance by maintaining program-specific goals
  • Manage staffing in accordance with program specific workflow (i.e. down-staffing, up-staffing)
  • Completion of weekly Team Manager Scorecard for review with Operations Manager OTHER RELATED DUTIES
  • Diffuse irate customer calls as applicable
  • Provide agent support via handling escalated calls, as needed
  • Maintain up-to-date employee files and documentation
  • Ensure high level customer service is being practiced by all subordinate staff
JOB REQUIREMENTS Minimum Education and Experience:
  • High School Diploma or GED required
  • 2 years of experience as a Team Lead
  • Considerable experience managing 15 or more employees either in a supervisory role or the ability to demonstrate the following: 1. Excellent oral and written communication skills 2. Strong interpersonal skills including the ability to provide constructive feedback in a manner that results in improved performance 3. Establish a team environment by coordinating/cooperating with peers, sharing recognition, supporting interdepartmental and company-wide objectives 4. Successful completion of two management level interview 5. Time management skills and computer proficiency 6. Objectivity, professionalism, and maturity 7. Flexibility and demonstrated ability to adapt well in a changing environment
Preferred (Not required):
  • Bachelors degree desirable Licenses and/or Certifications:
  • None Knowledge, Skills and Abilities:
  • Excellent oral and written communication skills
  • Strong interpersonal skills including the ability to provide constructive feedback in a manner that results in improved performance
  • Establish a team environment by coordinating/cooperating with peers, sharing recognition, supporting interdepartmental and company-wide objectives
  • Time management skills and computer proficiency
  • Objectivity, professionalism and maturity
  • Flexibility and demonstrated ability to adapt well in a changing environment
  • Previous sales experience preferred Work Environment:
  • Running day to day operations-100% (Of this time, 20% is devoted to administrative duties, 20% to client related activities such as calibration sessions, project planning, etc., and 60% to the development of Customer Care Consultants). Physical Demands:
  • None If you are interested, please send us your CV in English.
Applications will be processed in strict confidentiality. Only short-listed candidates will be contacted. The personal data of the applicants will be processed in strict confidentiality by Alorica solely for the purposes of selection and recruitment and will not be transferred to other data controllers unless required by law. Applicants provide their personal data on a voluntary basis and will have the right to access and correct their personal data within a reasonable time upon filing a written request.

Information :

  • Company : Alorica
  • Position : Team Manager Customer Experience
  • Location : مصر
  • Country : EG

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Team Manager Customer Experience job info - Alorica مصر above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Team Manager Customer Experience job info - Alorica مصر in 2025-05-07 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.

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Post Date : 2025-05-07 | Expired Date : 2025-06-06

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