Customer Support Engineer

Company Overview:

For over 75 years, Forbes Marshall has been a leader in delivering innovative products and services that help industries worldwide enhance their manufacturing processes and achieve superior energy efficiency. As global industries face the challenges of the climate crisis, the emphasis on sustainable growth with reduced carbon emissions has never been more vital. Drawing on decades of engineering expertise, Forbes Marshall provides practical, long-term solutions that empower businesses to operate more responsibly, cut down energy usage, and improve overall process efficiency. Our commitment to sustainability is reflected in the impact we make we help our customers reduce fuel expenses by up to 1.5% annually, significantly transforming their energy footprint, and cutting down 122,000 tonnes of CO2 emissions each year. We also contribute to water conservation by saving ten million liters per hour and ensure operational uptime that surpasses industry standards. At the heart of our mission is a dedication to customer partnerships, high ethical standards, and community support through initiatives in healthcare, education, and womens empowerment.

Role Overview:

The Member joining this role will be part of the Customer Support Division, contributing to a collaborative and dynamic team environment. Responsibilities will include close coordination with various internal stakeholders such as the Boiler Division, Steam Systems Division, Integrated Solutions, Codel, and Commercial teams to ensure smooth project execution and consistent alignment with both company and customer expectations. The role may also require travel to various regions of Egypt to support commissioning activities, explore maintenance, repair, and operations business opportunities, and foster strong customer relationships.

Purpose of the Role:

To assist customers in maintaining their steam assets provided by Forbes Marshall and to drive business opportunities in Maintenance & Repair Operations (MRO).

Roles and Responsibilities:

• Possess expertise in Boiler Commissioning and related processes.
• In-depth knowledge of boiler erection, installation, and related activities.
• Experience in the installation of electrical panels for boilers.
• Proficient in loop testing and automation systems.
• Skilled in burner commissioning, servicing, troubleshooting, and fine-tuning for both dual-fuel and single-fuel boilers.
• Understanding of single control and three-level control systems.
• Knowledgeable in boiler house instrumentation and automation.
• Familiarity with mini DCS systems for boilers.
• Experience with PLC-based boiler commissioning.
• Understanding of steam accessories and their role in steam distribution circuits.

Qualification and Requirements:

• A Bachelor’s degree in Engineering, specializing in Mechanical, Thermal, or Instrumentation.
• Prior experience in roles such as Customer Support Engineer, Field Service Engineer, or Maintenance Engineer.
• A strong customer focus with the ability to thrive under pressure, ensuring effective support and solutions.
• A results-oriented mindset with a high level of self-motivation to achieve both personal and team goals.
• Excellent communication skills, with the ability to engage effectively with customers and internal teams.
• A solid understanding of manufacturing setups, contributing to efficient service and support.
• Ideally, candidates will have between 2 to 6 years of relevant experience in the field.

Why Join Forbes Marshall?

Joining Forbes Marshall means becoming part of a legacy that spans over 75 years of engineering excellence and innovation. We are a multinational with Indian roots operating in over 18 countries and catering to over 20 industries. Here, you are not just a member of a workforce; you are a valued part of a close-knit community dedicated to making a real impact. At Forbes Marshall, every member is empowered to contribute to meaningful solutions, grow professionally, and be part of a mission that goes beyond business success to prioritise sustainability and operational excellence.

Personal and Professional Growth

At Forbes Marshall, we focus on the growth and development of our members. You will gain valuable experience through engaging projects, exposure to advanced industry practices, and access to training and skill development opportunities. Our culture promotes continuous learning, collaboration, and innovation, allowing members to reach their full potential and enhance their expertise. Your work will be recognised, and your professional skills will grow in line with industry standards.

A Commitment to Sustainability and Purpose

Forbes Marshall is dedicated to helping industries operate more efficiently and responsibly providing benefits. As a member of our team, you will contribute to projects that support energy efficiency and sustainability, helping customers reduce their carbon footprint and improve their operational practices. This role offers an opportunity to align your professional journey with a purpose-driven mission, contributing to the larger goal of creating a more sustainable future.

A Culture of Collaboration

Collaboration is at the heart of our work environment. Members work together with teams across functions, fostering an atmosphere where knowledge sharing and teamwork, drive success. You will join a team of dedicated professionals who value each other’s contributions and are committed to achieving excellence together.

Values We Wish for You to Experience

INTEGRITY - Energising Self

• Ethics: Fair and Honest
• Ownership: I Own the Result
• Candour: Speak Up

FAMILY SPIRIT - Energising Members

• Generosity and Collaboration: Care, Respect, and Contributing to the performance of other teams along with their own
• Freedom: Do it
• Accountability: Answer to the Team

EXCELLENCE - Energising Customers

• Quality: In All We Do
• Innovation: Try Something New
• Add Value: Deliver Customer Benefits

GOOD CITIZENSHIP - Energising Communities

• Sustainability: Business, Environment, Society
• Diversity: Ideas, People, Worldwide
• Inclusive: Equal Opportunity

At Forbes Marshall, members are not just part of a team; they are part of a mission focused on delivering impactful solutions and promoting sustainability. Here, you will find more than just a career; you will find an opportunity to grow, collaborate, and make a meaningful difference in your work and the community.