Customer Experience Agent

Telda | Cairo | EG

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Join Telda As a Customer Experience AgentAre you passionate about delivering exceptional customer experiences? Telda, the financial service brand is revolutionizing peer-to-peer payments by simplifying the way people send, spend, and save.About TeldaAt Telda, were on a mission to empower a generation seeking financial independence. We believe in innovation, simplicity, and putting our users first. As a Customer Experience Agent, youll play a crucial role in ensuring our users enjoy seamless, world-class support.About The Role
  • This is a full-time, on-site position with hybrid flexibility. You will be the first point of contact for our users, delivering outstanding support through email, chat, and social media. Your role involves:
  • Responding promptly to user inquiries
  • Investigating and resolving user issues effectively
  • Maintaining high levels of customer satisfaction
  • Collaborating with other teams to enhance the overall customer experience
What Were Looking For
  • Exceptional communication skills in English and Arabic (written and spoken)
  • Strong problem-solving, analytical, and multitasking abilities
  • Experience in customer service or a related field (knowledge of the financial industry is a plus)
  • Bachelors degree (required)
  • A proactive attitude and a passion for helping others
Working DetailsSupport Model: Chat and social media interactions.Shifts: Rotational shifts (24/7), with night shifts handled from home.Hybrid Work: Two weeks in-office, two weeks remote.What We OfferCompetitive Salary – Your hard work deserves to be rewarded.Comprehensive Benefits – Social and medical insurance.Convenient Transportation – Getting to work made easy.Cutting-Edge Tools – A company-provided laptop to help you shine.Healthy Work Environment – Work in a supportive, vibrant culture.Why Join Telda?At Telda, you’ll be part of a dynamic team that values innovation, collaboration, and personal growth. Whether youre solving a customer’s issue or helping shape the future of digital finance, your contribution matters.Take the next step in your career. Apply now and help us redefine the future of finance!

Information :

  • Company : Telda
  • Position : Customer Experience Agent
  • Location : Cairo
  • Country : EG

How to Submit an Application:

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Post Date : 2025-05-28 | Expired Date : 2025-06-27