Super App Digital Operations Analyst
Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the e& Egypt with the position of Super App Digital Operations Analyst - e& Egypt which was opened this.
If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Super App Digital Operations Analyst - e& Egypt below matches your qualifications.
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Job Purpose:
o Managing the day to day Digital operations of Etisalat Digital fronts to ensure proper functioning & immediate resolution of spotted issues
o Handling the day to day operational digital issues that impact customer experience & core digital services fulfilment
o Spot Digital Issues by running proper reports to detect any malfunctioning services
o Work closely with CC & all customer facing entities to gather issues/alarms
o Close monitoring of external digital fronts (e.g. Social Media/Google reviews) aiming to promptly spot any issues.
o Work with Digital business owners to understand the consumer digital pain & work on proposals to fix o Direct interface with IT & external parties to fix any spotted issues & ensure SLA abidance
o Develop proper dashboards that measures digital performance & raises prompt red flags & work with DWH to ensure data automation
o Give visibility & periodic status updates on Digital operational to management in the right forums Launching new digital capabilities that adds value to the Digital consumer journey
o Design & Come up with new capabilities based on the understanding of Digital platforms
o Work with IT for complete implementation of the new capabilities from idea generation till delivering & handing over to business owner.
o Report the progress of the newly launched capabilities to ensure proper functioning & consumer acceptance Launching new digital analytics tool that supports Digital business owners & enrich the visibility of consumer behavior across all digital channels
o Introduce new reporting digital platforms & work with all relevant stakeholders starting from requirements gathering till launch.
o Own the integration of external reporting engines with Etisalat DWH.
o Managing the day to day Digital operations of Etisalat Digital fronts to ensure proper functioning & immediate resolution of spotted issues
o Launching new digital capabilities that adds value to the Digital consumer journey
o Launching new digital analytics tool that supports Digital business owners & enrich the visibility of consumer behavior across all digital channels.
QUALIFICATIONS_ESSENTIAL
Knowledge:
Good Communication and presentation skills
Problems solving and analytical thinking
Time Management skills
Customers and results oriented
Basic telecom technical knowledge
Focus on Customer Centricity & understanding consumer behaviors
Details oriented & excellent follow up skills
EXPERIENCE_ESSENTIAL
5+ years of work experience in Telecom, mainly in Telecom Operational Management/ Marketing Development/Customer Care
Information :
- Company : e& Egypt
- Position : Super App Digital Operations Analyst
- Location : Cairo
- Country : EG
How to Submit an Application:
After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Super App Digital Operations Analyst job info - e& Egypt Cairo above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Super App Digital Operations Analyst job info - e& Egypt Cairo in 2025-05-28 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.
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Post Date : 2025-05-28 | Expired Date : 2025-06-27
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