Knowledge Management Support Engineer

Company Overview:

Dar, the founding member of the Sidara group, is an international multidisciplinary consulting organization specializing in engineering, architecture, planning, environment, project management, facilities management, and economics. Sidara operates in 60 countries with 20,500 professionals, Dar connects people, places, and communities through innovative solutions to the worlds most complex challenges. We deliver projects from inception through completion, embracing challenges to empower communities worldwide. Learn more at www.dar.com.

Our Vision and Values:

We aspire to be the chosen home of those with a gift for crafting solutions that empower people and an unwavering passion for learning and innovation. Our core values shape our culture and guide our decision-making. We are committed to:

• Excellence
• Responsibility
• Empowerment
• Connectivity
• Courage

Responsibilities:

• Possessing specialist knowledge of operating systems, devices, applications, and software
• SharePoint/OneDrive administrating and operating.
• Microsoft Power BI reports creating and managing
• Providing technical support to teams within the organization, and to external clients when required
• Assisting with systems integrations
• Managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date
• Maintaining and updating technical documents and procedures
• Identifying and resolving technical issues
• Managing coordination at a local and international level where required
• Delivering regular and customized training to teams within the business
• Preparing maintenance plans and upgrading schedules for the organization’s systems
• Developing reports for teams across the business
• Database administrating.
• Server Patching on Monthly basis.
• Perform systems operations, monitor systems activities, and ensure smooth daily operation of systems facilities

Requirements:

Formal Education & Certification

• Bachelor’s degree in computer science, Software Engineering, Information Systems, or an equivalent technical degree
• Minimum of 1 years experience as an Application Support in a related field

Knowledge & Experience

• Basic knowledge of front end and back-end programming languages, such as C#.NET, VB.NET, JavaScript, experience with troubleshooting principles, methodologies, and issue resolution techniques.
• Strong understanding of object-oriented programming
• Strong understanding in SharePoint online and in-prim/OneDrive
• Familiarity with Microsoft SQL Server
• Understanding of fundamental design principles for building a scalable application
• Experience creating database schemas that represent and support business processes and strong familiarity with using SQL commands.
• Ability to manage code migration, document configuration changes, and monitor performance.
• Ability to keep up with innovation in application design.
• Exceptional communication skills.

Personal Attributes

• Highly self-motivated and directed.
• Ability to absorb new ideas and concepts quickly.
• Good analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Ability to conduct research into software development and delivery concepts, as well as technical application issues.
• Ability to present ideas in business-friendly and user-friendly language.
• Very strong customer service orientation.
• Excellent written, oral, interpersonal, and presentational skills.
• Experience working in a team-oriented, collaborative environment.

Work Conditions

• Occasional travel between training locations required.
• Sitting for extended periods of time.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components.
• Lifting and transporting of moderately heavy objects, such as computers and peripherals.

Kind Note:

* While we carefully review all applications, only candidates meeting the specified requirements will be contacted for further consideration. We appreciate your understanding and thank all applicants for their interest.