Collection Manager

Tabby creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 15 million users choose Tabby to stay in control of their spending and make the most out of their money. The companys flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 40,000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores. Tabby generates over $10 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing FinTech in the GCC region. Tabby launched in 2019 and has since raised +$1 billion in equity and debt funding from global and regional investors, and is now valued at $3.3 billion. We are looking for a results-driven and strategic Collections Manager to lead our collections team and drive the efficient recovery of outstanding debts. This role requires a proactive leader who can develop and implement collection strategies, oversee dispute resolutions, and maintain a balance between debt recovery and customer satisfaction.

• 6+ years of experience in debt collection/DCA
• Bachelors degree in finance, business, or equivalent work experience.
• Proven expertise in debt recovery strategies and compliance regulations.
• Strong leadership and coaching abilities to drive team performance.
• Analytical mindset with the ability to make data-driven decisions.
• Excellent negotiation, communication, and conflict resolution skills.
• Familiarity with collection tools and software to enhance operations.

Team Leadership: Manage and mentor a team of collection agents, ensuring they meet performance targets through training, coaching, and motivation. Debt Recovery Strategies : Design and implement effective collection processes to maximize recoveries while upholding positive customer relationships. Performance Monitoring: Track collection metrics, analyze trends, and provide data-driven insights to improve collection efficiency. Handling Escalations: Address complex cases, resolve disputes, and ensure compliance with debt collection regulations. Compliance & Risk Management: Ensure all collection activities adhere to legal and regulatory requirements while minimizing risks. Process Optimization: Continuously assess and refine collection practices to improve efficiency and success rates.