Case Management Coordinator

TITLE: Case Management Coordinator

TEAM/PROGRAMME: Refugees and

Migrants

LOCATION: Cairo
GRADE : 5 CONTRACT LENGTH: until Dec, 2024.

CHILD SAFEGUARDING: (select only one)

Level 3: the post holder will have contact with children and/or young people either frequently (e.g.

once a week or more) or intensively (e.g. four days in one month or more or overnight) because they work country programs; or are visiting country programs; or because they are responsible for implementing the police checking/vetting process staff.

ROLE PURPOSE:

This position will be responsible for ensuring that Save the Children Child Protection Case Management process is effectively applied and meets save the children child protection case management standards operating procedures. Besides assisting the Case Management officer in providing on-going support for caseworkers to ensure the overall quality of the case management process.

Projects Scope:

This project aims at providing protection and case management services for children in Greater Cairo . The project will directly support the children in their protection needs establishing a tailored, timely and integrated case management system in addition to supporting local communities to strengthen the community-based protection mechanisms through the Community Mentorship Program.

SCOPE OF ROLE:

Reports to: Senior child protection Officer

Staff who are in close working with this position: 6 caseworkers.

KEY AREAS OF ACCOUNTABILITY:

Project Implementation:

• Accountable for maintaining SCI case management referrals and strengthen SCI referral mechanisms with the donor and partner organizations;

• Accountable for referring emergency, urgent and normal cases to the appropriate service providers as per the agreed referral pathways and mechanisms.

• Accountable for monitoring and following up on SCI case management reporting system to ensure that data are up to date.

• Accountable for handling the appointment system for all caseworkers ensuring timely schedule and fair distribution of workload on caseworkers in coordination with CP Sir.Officer.

• Conduct interviews when needed with high-risk children for the purpose of Best Interest Assessment or Determination.

• Support officer in reviewing the Best Interest Assessments drafted by caseworkers.

• Lead on interpreters’ schedules, preparation of time sheets and follow up besides directly managing between 1-2 interpreters.

• Actively participate in the Case Management internal coordination meetings lead by the CP TA.

• Participate in the monthly case conference held at UNHCR.

• Regularly attend the Safeguarding internal meetings with the Country Safeguard focal point and act as the project focal point for the safeguarding aspect to conduct risk assessments when necessary for all of the Case Management related activities.

• Maintain good relations with all project partners and participate in working groups, meetings and events.
  

• Regularly update the Sir. Officer on progress, obstacles and developments; and proactively suggest improvements to plans if necessary.

• Assists in carrying out any other necessary tasks in support to the case management team.
  

Reporting and Documentation:

• Accountable for ensuring proper data gathering and data accuracy ensuring that the project CM data base is regularly up to date. Regularly update the project Case Management Component tracker.

• Accountable for compiling concise quantitative and qualitative reports on a monthly and quarterly basis from other SCI CM teams.

• Regularly updating RAIS online database with all assessments conducted, assistance given and making referrals on the system.
  

Capacity Building:

• Assist the CP Sir. Officer in providing technical support to SCI caseworkers and support in capacity building for SCI staff, volunteers and external partners.

• Accountable for coaching and building the capacity of the Interpreters’ team.
  

In case of Emergency:

• Promote childrens rights, contributing to their well-being and protection in times of emergencies, guided by humanitarian principles and code of conduct.

• During emergencies, he/she should act in a way that facilitates SCI’s response to emergencies, giving priority to all assigned.

• Be prepared to support SCI interventions in response to emergencies and show needed flexibility
  

General:

• Demonstrate leadership in relation to Save the Children policies and practice with respect to safeguarding, code of conduct, health and safety, equal opportunities and other relevant policies and procedures.

• Comply with Save the Children policies and practice with respect to safeguarding policy, code of conduct, health and safety, equal opportunities and other relevant policies and procedures.
  

BEHAVIOURS (Values in Practice ) Accountability:

• holds self-accountable for making decisions, managing resources efficiently, achieving and role modelling Save the Children values

• holds the team and partners accountable to deliver on their responsibilities - giving them the freedom to deliver in the best way they see fit, providing the necessary development to improve performance and applying appropriate consequences when results are not achieved.

Ambition:

• sets ambitious and challenging goals for themselves and their team, takes responsibility for their own personal development and encourages their team to do the same

• widely shares their personal vision for Save the Children, engages and motivates others

• future orientated, thinks strategically and on a global scale.

Collaboration:

• builds and maintains effective relationships, with their team, colleagues, Members and external partners and supporters

• values diversity, sees it as a source of competitive strength

• approachable, good listener, easy to talk to. Creativity:

• develops and encourages new and innovative solutions
  

• willing to take disciplined risks. Integrity:

• honest, encourages openness and transparency; demonstrates highest levels of integrity
  

QUALIFICATIONS

• Psychology, Sociology, Development, Political Science, related studies

• Minimum of 1-3 years of experience in development/humanitarian aid; previous experience in child protection programming is a must.

• Previous experience in child protection case management is a must.
  

EXPERIENCE AND SKILLS

• Excellent drafting, interpersonal, interviewing and communication skills

• Leadership experience at a similar job

• Proficiency in Arabic and English, written and spoken is a must.

• Demonstrated ability to work with highly vulnerable groups

• Awareness about the security context and political situation in Egypt for refugees

• Able to work effectively within a team and/or individually

• Well organised with strong time-management skills

• Ability to work under pressure

• Shares Save the Children’s vision and values
  

Additional job responsibilities

The duties and responsibilities as set out above are not exhaustive and the role holder may be required to carry out additional duties within reasonableness of their level of skills and experience.

Equal Opportunities

The role holder is required to carry out the duties in accordance with the SCI Equal Opportunities and Diversity policies and procedures.

Child Safeguarding:

We need to keep children safe so our selection process, which includes rigorous background checks, reflects our commitment to the protection of children from abuse.

Safeguarding our Staff:

The post holder is required to carry out the duties in accordance with the SCI anti-harassment policy

Health and Safety

The role holder is required to carry out the duties in accordance with SCI Health and Safety policies and procedures.

JD written by: BN Date: April 2024
JD agreed by: Date:
Updated By: Date:
Evaluated: Date:
The Organization
We employ approximately 25,000 people across the globe and work on the ground in over 100 countries to help children affected by crises, or those that need better healthcare, education and child protection. We also campaign and advocate at the highest levels to realise the right of children and to ensure their voices are heard. We are working towards three breakthroughs in how the world treats children by 2030:

• No child dies from preventable causes before their 5th birthday
• All children learn from a quality basic education and that,
• Violence against children is no longer tolerated

We know that great people make a great organization, and that our employees play a crucial role in helping us achieve our ambitions for children.We value our people and offer a meaningful and rewarding career, along with a collaborative and inclusive workplace where ambition, creativity, and integrity are highly valued.

Application Information:
Please apply using a cover letter and up-to-date CV as a single document. Please also include details of your current remuneration and salary expectations. A copy of the full role profile can be found at www.savethechildren.net/jobs We need to keep children safe so our selection process reflects our commitment to the protection of children from abuse.