Learning Delivery Manager
Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the Alorica with the position of Learning Delivery Manager - Alorica which was opened this.
If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Learning Delivery Manager - Alorica below matches your qualifications.
...
- Training Delivery & Compliance Oversight
- Ensure all training programs align with client processes, policies, and compliance requirements.
- Conduct regular training observations to evaluate trainer effectiveness, content delivery, and learner engagement.
- Monitor adherence to standardized training procedures, ensuring consistency across locations and trainers.
- Ensure training programs prepare new hires for operational success, focusing on compliance, call preparedness, and performance expectations.
- Observations & Performance Monitoring
- Conduct structured observations of trainers and classes, providing feedback for continuous improvement.
- Track and analyze training data, evaluating effectiveness based on operational KPIs, including training NSC, quality scores, and compliance rates.
- Implement corrective actions when training delivery does not meet expectations, ensuring alignment with business and client standards.
- Maintain real-time visibility into training progress, identifying gaps in trainer knowledge, process adherence, and engagement levels.
- Trainer Development & Support
- Provide coaching and mentorship to Learning Delivery Specialists to enhance facilitation skills, engagement techniques, and compliance adherence.
- Conduct Train-the-Trainer sessions to standardize best practices and improve training effectiveness.
- Ensure trainers are equipped with updated materials, process changes, and client-specific requirements.
- Stakeholder & Client Management
- Serve as the primary liaison between training, operations, and client teams to ensure training aligns with business needs.
- Address client feedback related to training performance, curriculum adherence, and process compliance.
- Participate in business reviews (WBR/MBR/QBR), presenting training impact, performance trends, and areas for improvement.
- Process Compliance & Standardization
- Ensure all training content, assessments, and methodologies align with client requirements and internal compliance policies.
- Drive adherence to documentation and reporting processes, ensuring accurate records of training progress and trainer performance.
- Standardize processes across multiple sites to maintain consistency in training execution.
- Reporting & Insights
- Track key training metrics such as training effectiveness, attrition, compliance adherence, and trainer performance.
- Provide insights on training gaps, opportunities for process improvement, and recommendations for adjustments.
- Work closely with instructional design teams to provide feedback on content effectiveness and the required updates.
- 3+ years of experience in Learning & Development, Training Delivery, or a similar role.
- Strong background in conducting training observations, compliance monitoring, and performance coaching.
- Experience in a BPO or high-volume customer service environment.
- Proven ability to manage trainers, drive training effectiveness, and ensure process adherence.
- Strong analytical and reporting skills to assess training impact and compliance.
- Excellent communication, stakeholder management, and problem-solving abilities.
- Proficiency in learning management systems (LMS), performance evaluation tools, and instructional methodologies.
- Experience working with global teams and managing training across multiple locations.
- Strong process improvement and standardization skills.
- Ability to work in a fast-paced, evolving environment with shifting priorities.
Information :
- Company : Alorica
- Position : Learning Delivery Manager
- Location : مصر
- Country : EG
How to Submit an Application:
After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Learning Delivery Manager job info - Alorica مصر above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Learning Delivery Manager job info - Alorica مصر in 2025-03-21 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.
Attention - In the recruitment process, legitimate companies never withdraw fees from candidates. If there are companies that attract interview fees, tests, ticket reservations, etc. it is better to avoid it because there are indications of fraud. If you see something suspicious please contact us: support@jobthird.com
Post Date : 2025-03-21 | Expired Date : 2025-04-20
Recomendations Jobs
-
2025-06-09
-
2025-03-07
-
2025-05-02
-
2025-05-07
