Senior IVR Developer

Advansys | Nasr City | EG

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the Advansys with the position of Senior IVR Developer - Advansys which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Senior IVR Developer - Advansys below matches your qualifications.

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  • Design, develop, and implement Interactive Voice Response (IVR) systems using best practices and industry standards.
  • Collaborate with stakeholders to gather requirements for IVR applications, understanding the overall user experience and business objectives.
  • Utilize scripting languages to create IVR workflows, including call routing, prompts, and integrations with backend systems.
  • Monitor and optimize IVR performance, analyzing call flow data to enhance user satisfaction and operational efficiency.
  • Troubleshoot and resolve technical issues related to IVR functionality and performance.
  • Work closely with telephony vendors to implement and maintain telecommunication systems related to IVR solutions.
  • Document IVR development processes, system architecture, and user guides for ongoing support.
  • Stay current with emerging technologies and trends in IVR and telephony systems.
Requirements:
  • 6+ Years of Experience.
  • Skills in designing, developing and implementing Cisco CVP (Customer Voice Portal) & ICM IVR scripts
  • Scripting knowledge for creating a new call flow and should have good understanding in the modification of existing scripts
  • Knowledge in the following areas: Call Control, Multimedia Contact Centers, Skillgroup & agent mapping, and IVR Scripts
  • Technical understanding in VXML, SSML, XML, JAVA, JavaScript, Rest APIs, Portals, Database architecture, etc.
  • Support and maintain existing ICM applications - troubleshoot and fix defects, perform maintenance activities
  • Java/JEE development experience

Information :

  • Company : Advansys
  • Position : Senior IVR Developer
  • Location : Nasr City
  • Country : EG

How to Submit an Application:

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Post Date : 2025-05-07 | Expired Date : 2025-06-06

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