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Telephone Operator (Egyptian Only)

Kempinski Hotels | Safaga | EG

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the Kempinski Hotels with the position of Telephone Operator (Egyptian Only) - Kempinski Hotels which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Telephone Operator (Egyptian Only) - Kempinski Hotels below matches your qualifications.

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Department:Rooms Division, Front Office & Guest ServicesLocation:Egypt - SafagaDescriptionThe incumbent in this position is responsible for answering all incoming calls originating from within and outside the hotel in a friendly and caring manner according to the Kempinski and LQA standards.Key ResponsibilitiesThe job ofTelephone Operatoris executed satisfactorily when:
  • LQA (Leading Quality Assurance) audit results are 85% and above.
  • CSS (Customer Satisfaction Survey) results are rated on an average with “5” and above.
  • Telephone system is always well maintained.
  • Telephone lists are up to date.
  • Answer all incoming calls, connect them to the appropriate extension in an efficient, friendly and caring manner according to the Kempinski standards.
  • Write down messages accurately for our guests and deliver messages in a timely manner.
  • Handle guests requests for DND (Do Not Disturb) and confidential status.
  • Handle personal wakeup call requests for guests according to the LQA standard and automatic wakeup call requests for group and crew guests.
  • Answer all guest questions / requests in a friendly and caring manner, take appropriate actions or if needed, refer the matters to the relevant persons to handle. It may be providing information or assistance to make an outside call or handling a complaint, etc.
  • In case of emergency, handles all communications for the hotel whilst serving as the communication center.
  • Keep a complete record of each DDD (Domestic Direct Dial) and IDD (International Direct Dial). Coordinate with front office reception all telephones charges to ensure they are billed and collected from guests.
  • Monitor TV channels in addition to outlets and public areas music to ensure smooth and proper functioning.
  • In case of emergency, handle all communications for the hotel whilst serving as the communication center.
  • Keep abreast of telephone directory, new staff and leavers, emergency procedures, special promotions and general hotel product knowledge.
  • Maintain the neatness of their working area at all time.
Skills, Knowledge And Expertise
  • Minimum of 1 year experience in a Front Office position preferably in an international five star hotel
  • Advanced knowledge of Opera.
  • Basic knowledge of Micros.
  • Ability to maintain the highest standards of professionalism, ethics, grooming, and attitude.
  • Excellent communication skills.
  • English - excellent oral and written skills.
About KempinskiFounded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury.Located in many of the worlds most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments, and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodations, superb cuisine, and unrivaled facilities - complemented by impeccable service.For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility, and efficiency. Put simply, they are the first choice for the discerning individual.In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambiance with the international standards of service and luxury that Kempinski guests have come to expect.

Information :

  • Company : Kempinski Hotels
  • Position : Telephone Operator (Egyptian Only)
  • Location : Safaga
  • Country : EG

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Telephone Operator (Egyptian Only) job info - Kempinski Hotels Safaga above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Telephone Operator (Egyptian Only) job info - Kempinski Hotels Safaga in 2025-10-02 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.

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Post Date : 2025-10-02 | Expired Date : 2025-11-01

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