Program Specialist (Egypt)

COMPANY DESCRIPTION Established in 1951, Amideast is an American nonprofit organization dedicated to creating hope, opportunity, and mutual understanding among people in the Middle East, North Africa, and United States through life-changing opportunities for education and cultural exchanges. Working with local, regional, and international partners, we provide programs and services that improve educational opportunity and quality, expand access to U.S. study, empower youth and women, strengthen local institutions, and develop language and professional skills for success in the global economy. Headquartered in Washington, D.C., Amideast operates offices in 11 countries in the MENA region. For more information, visit us at www.amideast.org. POSITION DESCRIPTION

The Program Specialist will interface with the students in public and sponsored programs by conducting placement tests, processing students data base, handle students quires and complaints.

RESPONSIBILITES

• Conduct and correct placement tests and place (walk-ins and corporate) in their test takers levels on PRO-CLASS
• Conduct placement tests on site and off site as needed
• Create certificates and grade reports for public, corporate and Offsite Service Providers (OSPs)
• Create term classes and schedule on Learning Management System (LMS) Conduct data entry on PRO-CLASS for corporate clients
• Collect and update training program data monthly (quantitative and qualitative) and report to Program Lead
• Enroll corporate students in public classes based on purchase order (PO)
• Report to English Language Program Manager and Academic Coordinator on any teacher issue
• Maintain trainers/instructors database
• Responsible for conducting evaluations for offsite and onsite for sponsored programs (closed classes)
• Responsible for contacting clients for programming information, updates, or changes
• Reports on clients complaints to the Program Lead and liaison with clients regarding concerns

• Communication and Coordination:

  Placement Testing and Grouping:

  • Administer placement tests (PT) to assess participants skill levels and determine appropriate class placements.
  Group participants into classes based on their placement test results and distribute them accordingly.

  • Scheduling and Classroom Management:

  • Develop and maintain a detailed schedule for classes, ensuring alignment with classroom availability and teacher schedules.
  • Assign available teachers to classes based on their expertise and availability.
  Monitor and manage classroom allocations to avoid conflicts and ensure smooth operations.

  • Attendance and Performance Tracking:

  • Track and record attendance for both teachers and participants on a regular basis.
  • Open and manage online quizzes, track participants performance, and ensure marks are recorded accurately.
  Follow up with participants and teachers regarding attendance issues or performance concerns.

  • Certification and Reporting:

  • Coordinate with the administration department to create and distribute certificates for participants upon course completion.
  Follow up with customers to provide attendance and technical reports as required.

  • Feedback and Surveys:

  • Conduct surveys with clients and participants to gather feedback and improve program quality.

    Administrative Tasks:

  • Update the program tracker sheet on a weekly basis to reflect progress, attendance, and other key metrics.
  • Support the EL Lead & EL Specialist in issuing invoices for corporate clients and ensure they are shared with the finance department for timely collection

    Additional Responsibilities:

  • Ensure all program activities are aligned with organizational policies and requirements.
  • Address any technical or logistical issues that arise during the program.
  • Maintain clear and organized records of all program-related activities, including attendance, performance, and financial data.
  • Provide regular updates to his/ her direct manager or stakeholders on program progress and any challenges encountered.
  • Observe evening classes.

  QUALIFICATIONS AND SKILLS

• Required

• Create and manage WhatsApp groups to facilitate communication between teachers and participants, ensuring smooth information flow and timely updates
• Bachelors degree in any relevant field
• Very good English language verbal & written skills
• Proficient user of MS Word and Excel
• Ideally, 1+ year of experience in customer service and/or English program logistics

Preferred

• Excellent customer service skills
• Attention to details
• Organizational and problem-solving skills
• Ability to handle multiple tasks at one time
• TOEIC score of minimum 700 or equivalent

Work Schedule:

• Occasional weekends (25%) - Weekend to be Thursday and Friday, needs to be onsite Saturday (flexible shift)
• Occasional Evenings (25%) - from 1 to 2 days per week
• Occasional Travel (10%) Once a month

The physical demands and work environment that have been described is representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position description is an overview of the major functions and requirements of this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of the position; the Employees Manager may assign other duties as related or as otherwise deemed appropriate and necessary within the general scope, without the need for additional compensation. Positions that involve interaction with children will be required to read, acknowledge, and comply with and attend special training in accordance with the Child Protection and Safeguarding policy. All Amideast representatives must comply with the Code of Conduct and all applicable organizational policies which include but are not limited to, Anti-Human Trafficking and Prevention of Sexual Exploitation and Abuse.